Job description

Position Description: Studio Manager

Purpose of Academy of Dance: Our mission is to Nurture Confidence, Embrace Authenticity and Inspire Leaders. We’ve built a culture of believing that family is everything- from taking care of our families from the moment they enter our doors to building a sense of community and pride for each dancer to feel they’re a part of our dance family. We believe in being uplifting and helping one to gain self-esteem and self-belief. We believe that families deserve a first-class, drama-free experience. We are all-inclusive, believing that if you have a desire to dance, there are no limitations to what you can do. We believe childhood should be cherished, and work diligently to ensure a family-friendly, safe environment in which all children can thrive and grow as creative artists as well as future leaders.

Purpose of Role: We are searching for a one-of-a-kind Studio Manager with utmost professionalism and a down to earth, warm personality. This individual is committed to providing high-quality, personalized customer care with incredible communication skills. Someone who is responsible and organized, has amazing attention to detail, and is a steadfast team player.

You will work closely with the CEO to ensure daily operations of the studio run smoothly. You will deliver the promise of family connection through high quality customer service. You will maintain efficient systems to ensure essential staffing and scheduling are maintained.

Main Areas of Responsibility:

• Lead and manage our admin team, including systems, procedures, and maintaining our CRM and Trello resources to ensure information is concise, clear, and accessible to those who need it.
• Work closely with the CEO and faculty team to ensure all projects are on track to meet deadlines.
• Work closely with the Student Concierge to ensure all new student enquiries and trials carried forth succinctly
• Assist with intake promotions and deliver an outstanding onboarding experience to newcomers
• Ensuring physical location is clean, tidy, and stocked
• Ensure billing and accounts receivable are resolved in a timely manner
• Maintain studio calendar and bookings
• Maintain payroll timesheets
• Work with the team for a seemingly effortless annual performance
• Create seamless parental communications to be the go-to person for all parental needs

Outcomes and How your Success will be measured:

In this role, you will report directly to the CEO and work closely with the Concierge and Faculty to ensure all internal operations run smoothly. This includes:

• Attending weekly meetings with the CEO online or in person to maintain strong communications and accountability for all weekly happenings and projects
• Exceeding our clients’ expectations with personalized, high quality service and communication
• Promoting growth and retention of within our student numbers
• Working closely with our Concierge to ensure a seamless first class experience/tour for potential students
• Attending Staff meetings to stay abreast of all company projects
• Maintaining accounts receivable with total accuracy
• Maintaining the studio calendar of events, coordinating with faculty to ensure no double-bookings or loss of private class appointments

Attributes of Success:

We are seeking a team member who will dive in enthusiastically and wholeheartedly. To be successful in this role, you must demonstrate that you have:

A true desire to serve: You support our mission and desire all who enter our doors are met with warmth and hospitality. Your role is an essential part of the experience as you will be the keeper of the systems and processes that are paramount to each family’s connection. Remember you are the face of the studio and the first impression for our potential clients.

An Outstanding Team Player: Our team is everything, and we strongly believe Together Everyone Achieves More. It is essential that our team members are able to work on their own but also as a cohesive team, ready to support our values and our mission. Working together as a team means: being supportive, inclusive, positive, respectful, and acting with integrity. You put the good of the company and whole team at the center of all conversations with a focus on solutions, not problems. It also means we work hard together, but we also play hard together as well.

Essential tech Skills: You must have a working knowledge of Word , and also able and willing to learn other platforms such as Jackrabbit, Trello and Google Drive and sheets. As we are always looking to improve how we use these platforms, you may be able to find options that may work better for us as well.

Initiative: You have a great ability to figure things out to creatively solve problems on your own. You do not need hand-holding to know what needs to be done. You take it upon yourself to find items to address to guarantee a top-notch experience for staff and clientele.

Amazing Communication Skills: Your ability to connect with our team and clientele promotes the warm connections we wish to instill throughout our program. You understand your ability to act with integrity and poise creates the relationships we have with our studio family, resulting in increased retention of the people we wish to attract.

Passion for Excellence: You have an unwavering desire to hold yourself to a high standard of excellence. You resolve conflicts and problems with ease and promptness. You are respectful to families’ confidential information. You are detail oriented. You go with the flow of ever-changing situations, always rising to the challenges with confidence and calmness. You crave organization. We hold attributes such as initiative, punctuality, planning, a concern for people, love for children, self-motivation, responsibility, and being a team player above knowing every bit of information skill you may need- these can be learned.

Passion for the arts and people: Since we are a dance school, a passion for the arts, culture and most importantly, people, is essential.

Details:

Start Date: March 27

Location: 438 S Pleasant Hill Road, Warner Robins GA 31088

Rate: TBD based upon experience

Type of Employment: Permanent Part time

Estimated Hours:

Monday-3:30 -9:30

Tues- 4:00-9:00

Wed- 4:00-9:15

Thurs 3:45- 9:45

Friday 4:15- 7:45

Academy of Dance is growing and always has many projects on the go and in the pipeline while we run regular programs throughout the year. We’re looking for a long-term team member to grow with us and create growth within our company. The roll is part-time but can move to more hours with the right individual. Opportunities for growth are available depending on performance and results.

To be a successful applicant, experience in office administration and/or reception is essential. This role includes admin/reception/sales work at the front desk. An arts management degree would be a plus. If this feels like an opportunity that would bring you happiness, fulfillment and growth, please complete the following steps:

*Complete the application found at this link: https://forms.gle/UrmuBiaNjpE4DjE28

• Write a 1 page cover letter addressing how you meet the selection criteria and attach a link to it to your application.
• Record a 2 min video introducing yourself and sharing what most excites you about this role. Upload your video to your google drive and insert the link per instructions into the application.

Application Close Date: March 17

Job Type: Part-time

Pay: From $13.00 per hour

Schedule:

• Monday to Friday

COVID-19 considerations:
A Remi-Halo unit is installed in the HVAC system.

Education:

• Associate (Required)

Work Location: One location

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