Job description

The Closet Trading Company is a premier resale and consignment boutique. We offer a carefully curated collection of your favorite contemporary/luxury labels at a fraction of retail prices. We currently have six locations with more opening this year. Santa Barbara is our first store and we have been in Southern California since 2003. Woodland Hills is our 4th store opened!

The store manager is responsible for setting the tone for the store and team, bringing our brand to life while creating a memorable and inspiring experience for our customers. This person will be responsible for coaching and developing a high level of salesmanship and brand knowledge within their team to achieve or exceed monthly sales goals.

Responsibilities include:

• Plan and implementing sales strategies
• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Track the progress of monthly sales goals for the store as a whole
• Track the progress of employee sales goals on an individual basis
• Monitor and maintain store inventory
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Develop team members to ensure efficiency and compliance
• Communicate effectively with clients
• Analyze consumer behavior and adjust product positioning accordingly
• Professionally and calmly handle customer/consignor issues
• Make sure all employees adhere to company’s policies and guidelines
• Act as our store’s representative and set an example for your team at all times

Our ideal candidate has:

• Extensive knowledge of high end / designer brands and labels
• At least one year managing a clothing store or boutique
• At least two years working in fashion retail with a strong customer service focus
• Experience working in a fast paced environment
• Experience with hands on training and ongoing staff development
• Strong critical thinking skills when it comes to problem solving
• The ability to handle high stress situations professionally and calmly

Requirements:

• A minimum of one year experience managing a retail store with a fashion focus. Experience in a resale / consignment environment is very much a plus!

The Perks for all positions:

• An opportunity to build a professional styling clientele
• A generous employee discount on all of your favorite brands
• Creative freedom to design aesthetically pleasing visual displays
• Build long lasting friendships with a close knit team
• Work alongside a management team who is always open to new ideas from their team
• Room for professional growth with a rapidly expanding company

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Woodland Hills, CA 91367: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Retail management: 1 year (Required)

Work Location: In person

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