Job description
- Attend to locker area of gender specific locker room.
- Ensure guest is comfortable at all times.
- Monitor all Stations of Lounge/Spa courtyard
- Escort guests to locker room, provide tours of spa lounges and locker room facilities in accordance to Standard Operating Procedures
- Stock lockers and spa facilities and maintain a neat and clean spa locker room environment.
- Assist guests with use of the wet facilities and pool.
- Accurately explain spa treatment menu and packages to guests
- Possess knowledge at all times of Spa Operations and clearly communicate information to guests (hours of operation, cancellation policies, special promotions, groups in house, treatment menu, etc.)
- Greet and welcome all incoming and outgoing members, guests and staff in accordance to Resort Standards
- As assigned, distribute locker keys, sandals, etc. from the Spa Issue Desk, in accordance to Spa policies
- Properly open, maintain and close Spa according to standard operating procedures, complete daily checklists.
- Respond to all member and guest concerns in a prompt, professional, calm, and courteous manner. Respect guest confidentiality
- Possess knowledge at all times of Spa products available in retail shop.
- Be aware of appearance, promptness, quality of work and attitudes with guests.
- Maintain a safe and clean work environment by recommending all engineering work orders and suggesting improvements of procedures, etc.
- Maintain service standards.
- Perform other related duties as assigned or requested by supervisors/ managers.
- Actively contribute to finding solutions for challenges
- Enhance professional growth and development through participation in educational programs, current literature, workshops and meetings.
- Attend meetings as required.
- Participate in all training sessions and demonstrate willingness to learn spa treatments.
- Know emergency procedures of spa.
- Performs other related duties as assigned or requested.
In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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