Job description

Hawaii Food Bank Job Description

Job Title: SNAP Outreach Coordinator, O’ahu
Department: Impact - Programs
Reports to: SNAP Outreach Manager
FLSA Status: Exempt
Last Review Date: March 2023
Approved By: President & CEO
Approved Date: March 2023

POSITION SUMMARY
The SNAP Outreach Coordinator is responsible for Hawaii Foodbank’s Supplemental Nutrition Assistance Program (SNAP) Outreach efforts on O’ahu. This includes 3 key activities: 1) pre-screening and application/recertification assistance in-person or over the phone, 2) training of partner agency staff and volunteers and community partners to provide SNAP Outreach, and 3) informational social media outreach and informational cards/flyers to be distributed at partner agencies and distribution events. It may also include developing, coordinating, and conducting related education sessions and assisting households to apply for, maintain, and understand how to utilize their SNAP benefits. The SNAP Outreach Coordinator helps to address food insecurity with populations in line with the values and goals of the department.

The Coordinator is a member of the Impact Team, working closely with peers to advance the strategic work of the Foodbank and is involved with food drives, events, and other projects, as assigned. The Coordinator must demonstrate an active commitment to Hawaii Foodbank’s mission in all aspects of daily work.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Maintain current knowledge and understanding of the SNAP application process and provide all direct SNAP clients with eligibility prescreening, application and recertification assistance, and conduct SNAP interviews.
• Conduct in-person application assistance clinics, as well as periodically offering in-person assistance at other events such as health fairs and other program relevant events.
• Manage HFB’s assistance hotline, which includes answering questions about eligibility and program access for SNAP or other nutrition programs, helping clients determine next steps and options to resolve issues, and making referrals to relevant resources.
• Adhere to protocols regarding security and confidentiality to protect personal client information.
• Provide on-going training to Hawaii Foodbank’s food partner agencies throughout Oahu to conduct SNAP eligibility prescreening and application or recertification assistance in their own communities.
• Develops and maintains relationships with member agencies and other organizations that may be helpful in identifying prospective clients or may provide the opportunity and venue to do SNAP outreach.
• Create and distribute SNAP Outreach materials and identify new opportunities for outreach, including digital materials for social media outreach on platforms such as Facebook, Instagram, Twitter and others.
• Grow a network of community partners who provide outreach and assistance for public nutrition programs such as SNAP, helping to increase access to programs across the state. This may include those in healthcare, local food and agriculture, senior services, and more.
• Educate community partners on the importance of SNAP in Hawai’i through conferences, presentations, and coalition work.
• Work with the SNAP Outreach Manager to ensure that messaging and outreach strategies are informed by individuals with lived expertise of food insecurity and navigating public nutrition programs.
• Work with SNAP Outreach team to build and maintain database of SNAP client testimonials to support SNAP outreach efforts.
• Maintain a strong understanding of the public nutrition programs including eligibility, application procedures, state and federal policies impacting the programs, and common access barriers.
• Provide input on the planning, implementation, and evaluation of HFB’s SNAP Outreach program.

OTHER FUNCTIONS

• As a member of the Impact Team, will be actively engaged with Hawaii Foodbank activities, to include the Annual Food Drive Day.
• Comply with all federal, state, and company policies, procedures, and regulations.
• With team, present recommendations and assist in implementing quality initiatives.
• Provide support on any other program related duties as assigned.

QUALIFICATIONS

• Ability to work with diverse individuals and to communicate with clarity and empathy.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Working evenings, holidays, special events and project work and weekend hours, as needed.

PHYSICAL DEMANDS:

Not Applicable Occasional

1 – 33%

Frequent

34 – 66%

Constant

67 – 100%

Pushing

X

Pulling

X

Lifting

Ground to Waist Height

Waist to Chest Height

Overhead Height

Carrying

X

X

X

X

X

Sitting

X

Standing

X

Walking

X

Running

X

Stair Climbing

X

Bending

X

Crawling

X

Squatting

X

Kneeling

X

Stooping

X

Crouching

X

Climbing

X

Forward Reaching

X

Twisting

X

Side Bending

X

Overhead Reach

X

Grasping

X

Handling

X

Finger Dexterity

X

Vision

X

Hearing

X

Eye-Hand-Foot Coordination

X

DESCRIPTION OF TASKS

- Most tasks covered in essential duties and responsibilities.

COMMUNICATION DEMANDS:

Communication Demands: Not Occasional Frequent Constant
Applicable 1-33% 34-66% 67-100%

The position requires talking to X co-workers:

The position requires talking to X current and prospective volunteers, food partner agencies, companies, organizations, and other stakeholders:

The position requires written X communication to co-workers:

Communication Demands: Not Occasional Frequent Constant

Communication Demands

Not

Applicable

Occasional

1 – 33%

Frequent

34 – 66%

Constant

67 – 100%

Talking to co-workers

X

Talking to potential and current SNAP recipients, food partner agencies, volunteers, companies, organizations and other stakeholders

X

Written communication to co-workers

X

Written communication to potential and current SNAP recipients, food partner agencies, companies, organizations and other stakeholders

X

Talking on the telephone

X

Supervising others

X

Responding to written or verbal requests of co-workers

X

Responding to written or verbal requests of potential or current SNAP recipients, food partner agencies, volunteers, companies, organizations and other stakeholders

X

Training, presentations, giving verbal instructions

X

Receiving verbal instructions

X

Receiving written instructions

X

Writing/composing written language

X

Reading

X

Visiting/working at different work sites

X

DESCRIPTION OF TASKS

- Most tasks covered in essential duties and responsibilities.

EDUCATION and/or EXPERIENCE:

• Individuals with lived experience of food insecurity and navigating public assistance programs is preferred.
• An Associate’s Degree from an accredited institution in Education, Communication, Social Work or another related field or a high school diploma or equivalent with 1-3 years of nonprofit, human/social services, and/or community service experience.
• While not a requirement of the position, being bilingual or multilingual is preferred.

REASONING ABILITY

· Ability to carry out a varied and wide range of written or oral instructions, from detailed to uninvolved to nebulous.

· Ability to deal with problems involving a few concrete variables in standardized and unique situations.

· Possess the ability to define problems, collect data, establish facts, and draw valid conclusions in the problem solving and decision making process; ability to interpret an extensive variety of technical instructions; and ability to analyze all aspects of a situation and determine win-win outcomes.

EQUIPMENT, SOFTWARE, MACHINES, TOOLS, VEHICLES USED

· Ability to use a computer workstation, including keyboard, mouse, glide/track pad, printer, copier, scanner, fax, and communication systems (including internal VOIP system, online meeting/communication systems, mobile systems, etc.).

· Proficient computer software skills (Microsoft Office, Adobe Acrobat, etc.).

· Insured vehicle with valid driver’s license and clean driving record.

WORK ENVIRONMENT

· Requires driving for off-site day, evening and weekend meetings and events. It is essential that the SNAP Outreach Coordinator have reliable transportation and be willing to travel. Travel reimbursement is provided.

· Requires the use of computer, mobile, telephonic, etc. equipment.

· The noise level ranges from quiet to moderate to loud at times.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Community Service: 3 years (Preferred)
• Human/Social: 3 years (Preferred)

Work Location: In person

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