Job Title: Junior Customer Service Representative

Primary Purpose –

CSR’s are responsible for ensuring demand is accurately entered and reflected in the system, shipping releases are created, goods shipped to releases, and any late orders are communicated to the customers. Responsible for all customer communication where shortages/overages are raised by the customer and working to effectively resolve the issue. Will be required to research and analyze release history, variation, shipping history etc. Monitor arrears that may cause premium freight, and FG built to releases but not shipped.

Education and Experience:

• High School Graduate
• Bachelor of Business Administration or Science a plus.
• Ability to work with high pressure situations
• Excellent Computer Skills (MS Word, Excel,)
• Excellent written and verbal communication skills
• At least five years of experience, Manufacturing background a plus
• Excellent attendance is a must

Main Responsibilities:

• Manage Customers shipping out of outside warehouses (10 currently)
  • Receive releases/orders.
  • Manage customer expectations via timely responses to emails and phone calls.
  • Sending proper shipping documentation.
  • Guilford representative on conference calls as needed.
• Manage Outside Processors (2 currently)
  • Help maintain inventory accuracy.
  • Receive releases/orders.
  • Manage customer expectations via timely responses to emails and phone calls.
  • Assignment of finished goods to releases.
  • Sending proper shipping documentation.
  • Guilford representative on conference calls as needed.
  • Arrange transportation as necessary.
  • Coordinate with production team at outside processor

• Work with the production team internally to fulfil customer expectations.
• All other tasks as assigned by management to fulfil customer expectations and requirements.