Job description

Start Date: September 2022

Job Description: Problem solver with a technical aptitude. Customer service enthusiast and safe driver. Sound like you? Then working as a Field Technician at Spectrum may be right for you.
At Spectrum, we keep more than 31 million customers connected. As a Field Tech, you’ll play an essential role in our mission to connect our customers to superior communications and entertainment products with the highest quality service. You will resolve cable and Internet issues, and install Spectrum’s high-performing cable, TV, Internet, and Voice products throughout your community.

BE PART OF THE CONNECTION

As you drive from location to location, you’ll build relationships with a diverse-base of customers and deliver technical solutions. This is a career that grows with you, and the knowledge you gain will take you far.

WHAT OUR FIELD TECHNICIANS ENJOY MOST

● Becoming a U.S. Department of Labor broadband certified technician through our paid National Registered Apprentice Certification program
● Interacting face-to-face with customers and making a difference in their lives by connecting them to who and what matters most
● Collaborating with a team of supportive peers and managers
● Experiencing interesting work and new surroundings each day (this is not a desk job)
● Real opportunity to build a strong foundation for a career that progresses as you do
● Exercising on the job, from lifting weight-bearing equipment and gear (cancel that gym membership!)
● Driving a company vehicle safely (free gas, too!) and receiving their own company tools

No two days are ever the same as a Field Tech. You’ll work in sun, rain, or snow and operate from high, outdoor places to tight, indoor spaces—all while carrying tools and equipment. This physical role requires the ability to lift heavy equipment (up to 75 pounds and 28 feet long). If you’re comfortable working in these conditions, we want to hear from you.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

● Education: High School diploma or equivalent
● Technical skills: Ability to operate hand tools and handheld mobile devices
● Skills: Effective communication, outstanding customer service
● Abilities: Critical thinking, problem solving, sound decision making, managing priorities
● Travel Ability: Daily travel; valid state driver’s license and safe driving record
● Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Preferred Qualifications

● Experience working in customer service, construction, electrical, technical or related field
● Industry certifications, such as low voltage or Cisco Certified Network Associate (CCNA)

SPECTRUM CONNECTS YOU TO MORE

● Job Perks: Receive a company vehicle, tools, professional uniform, and personal protective equipment to do your best and stay safe
● Dynamic Growth: Progress through a defined career path, or move into roles like supervisor, manager, or director
● Competitive Pay: Generous starting salary, plus pay increases as you advance and paid training
● Total Rewards: See all the ways we invest in you—at work and in life

Apply now, connect a friend to this opportunity or sign up for job alerts!
More on Spectrum :
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
What is your goal?
If you’re like a lot of people, you want a career that can grow with you. Spectrum Field Technicians come from all kinds of backgrounds and experience levels. If you’re new to the role, enter our training program enthusiastic to learn our systems, services and equipment. If you have experience, continue to increase your knowledge to get comfortable with our expanding and evolving range of tools and techniques. Find lasting success and create quality customer relationships. Build your skills to become a valued member of our team and a reliable face in the community. The knowledge you gain here can take you far.

What is the role?
Getting started as a Field Tech means getting up-to-date with all that Spectrum has to offer. As we continue to update our tools, technology and efficiencies, we’ll teach you to install and service a range of Spectrum products. You’ll get at least four weeks of fully paid, hands-on training with power tools, cable and telecom equipment, meters and apps, computer software and more. You’ll get to develop pole climbing and ladder skills safely and effectively right at our training facility. We provide all the gear you’ll use, and the knowledge you gain will make you a valued professional. There’s also support after you have completed training in case you need a quick refresher or higher-level backup.

Climb the Ladder at Spectrum
Are you ready to see how far you can go? There are opportunities to grow and succeed at Spectrum, and we’re proud when our people achieve more. It shows in the fact that so many of our Field Operations supervisors, managers, and directors started as Field Techs themselves. They know exactly what it takes to thrive and how to best support their team, whether that means onsite backup or being available to talk through issues. Join our apprenticeship program for support moving up with training and experience. Build a strong foundation for a career that progresses as you do.

The benefits are clear
In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive healthcare insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families. Have previous technical experience and (or) knowledge? Starting salary will be based on level of experience.

Physical Requirements
This is a physical job, so you must have the ability to do the following:

• Move over, and possibly under, different types of terrain in all-weather while carrying tools and equipment.
• Ability to operate and lift weight-bearing equipment, such as customer premises equipment, gaffs, safety harnesses, extension ladders (that can weigh up to 75 pounds and extend 28 feet).

Technical Requirements
Additional necessary skills and abilities include:

• A willingness and ability to learn to use handheld devices and operate computer or test equipment. These can include signal level meters, pressure testers, ohm meters, handheld applications, a laptop computer and software.
• Familiarity with computer operating systems and a variety of consumer communications devices, such as smartphones, routers, modems, converters, and wireless devices.
• A valid driver’s license with satisfactory driving record within company-required standards. Travel to and from assigned territories and company facilities, including during inclement weather, is essential.

In The Field
Every day brings something different, so Field Techs should be comfortable working in a lot of different settings, for example:

• High, outdoor places like telephone poles and rooftops, in all weather conditions, possibly for extended periods of time.
• In residences, potentially in poorly ventilated areas such as attics, basements and/or crawlspaces where there may be dust, dirt, noise, insects, rodents, pets, and cleaning solutions.
• Consistent and punctual attendance. The ability to work overtime, weekends, second shift or participate in an on-call rotation when scheduled.
• Out of the box thinkers. You must be able to work with little supervision and have the ability to apply common sense, experience, and theory towards problem solving and decision making.

More on Spectrum:
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Holidays
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 5 years (Preferred)

License/Certification:

• CA Driver's License (Required)

Work Location: On the road

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.