Job description

There has never been a better time to leverage service management experience to join the largest Thermo King dealership on the west coast. Earn top pay and benefits while you lead a team of technicians and service advisors, in an environment where everyone’s opinions are highly valued, and support and comradery are encouraged.

Sonsray Fleet Services is seeking a talented Service Manager to join their team and lead a skilled group of service technicians in Sacramento, CA.

If you have at least 3 years of service management and team leadership experience, whether in a fleet or automotive environment, they want to hear from you! Hands-on experience with diesel or reefer maintenance preferred.

Why you should join the Sonsray team:

• Top compensation: $90,000 - $115,000/yearly, or more for a well-qualified candidate!
• Bonus opportunities available based on performance, up to additional 18% base salary
• Benefits package that includes medical, dental, vision, disability, life insurance, and 401(k) with company match
• Starting with 80 hours of accrued vacation, 48 hours of accrued sick time, and 8 paid holidays annually.
• Opportunity to advance: Current Director of Service started out as a technician! Rapid growth and always for advancement!
• Essential business: Never fear closing or layoffs, Sonsray always keep a big book of business.
• Open Door Policy: Enjoy having a clear path of communication with an active owner that prioritizes your needs and ideas, you won’t have to jump through hoops to make sure your thoughts are heard.
• Autonomy: You will be leading your team of service technicians and service advisors, being able to guide and lead them to excellence is essential.

Essential Duties and Responsibilities:

• Develops and follows an annual service budget to provide realistic, attainable, and measurable profit goals compatible with overall dealership financial and operational goals to meet KPIs and business plans.
• Manage technician efficiency and productivity and service departments' overall performance.
• Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal.
• Ensures that all manufacturer warranty claims are completed and filed promptly according to the manufacturer’s requirements.
• Monitors warranty expense and recovery rates to meet company objectives.
• Interact directly with the manufacturer to resolve warranty issues as necessary.
• Maintains all management reports necessary to audit the performance of the department and individual employees to include department P&L responsibilities.
• Schedules and assigns job and work areas to employees according to their skills and knowledge.
• Ensures that Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order.
• Work with VP on maintaining building and yard facility.
• Coordinates dealership training programs and service-related customer clinics.
• Monitor the training and advancement of technicians and office staff per the D2E requirements of Thermo King Corp.
• Responsible for our facility inspections, safety meetings, and coordinating the annual safety inspections.
• Professionally conducts self at all times, exhibiting good human relations and effective oral/written communication skills, inside and outside the dealership.
• Ability to use standard desktop load applications such as Microsoft Office, Google Workspace, and internet functions.
• Must have a good sense of urgency and be able to identify issues and find solutions.
• Monitors metrics monthly to assure achievement of departmental goals.
• Introducing our line of service and product to prospective customers by making cold calls and visits to grow our sales.
• Regularly be engaged away from the employer's place or places of business and will be driving to the existing customer’s and/or prospective client’s location
• Must have an excellent quality customer service experience to maintain and develop good customer relationships.
• Comply with all road signs and operate vehicles within their limits and weather environment.
• Follow all Auto and Equipment Safety rules and regulations while performing work assignments
• Performs other functions or duties as directed by management in line with the objectives of the dealership.

About the Company: Sonsray Inc. is a privately-owned and operated company. From the borders of Mexico to Canada we cover Arizona, California, Nevada, Oregon, Washington, New York, and New Jersey making us the largest Thermo King transport refrigeration & temperature control equipment dealerships and CASE CNH Construction and Agricultural Equipment Dealerships on the West Coast.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

Job Type: Full-time

Pay: $90,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• Day shift

Work Location: One location

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