Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

The Role

Become an expert in Service Planning and Logistics primarily focusing on scheduling field service repairs for Low Pressure and Greenfield service teams. Promote best practices and utilize knowledge to provide support for key national/global accounts. Schedule and provide support for all shop and field service repairs of equipment, providing regular updates to the Service Manager and the customers. You will work with the Service Manager to coordinate the activities of the Service Department. Serve as information liaison between the Service Manager, Service Technicians, Parts Specialist, and customers.

Provide field support to operational teams on business KPI’s to promote operational efficiency.

Service Scheduling (85%) – Receive incoming calls for service and installation of equipment and schedule all shop and field service jobs in COPS system. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers and technicians. Providing regular updates to customers regarding service that is in process. Manage and control work in progress, research complex problems and resolve as needed thru service order. Facilitate new customer set-ups in Company systems, including obtaining credit applications, requesting system set-ups by Credit Analysts. Report problems that service technicians are having to the Service Manager.

Service Administration (10%) – Secure purchase orders for service work and verify terms and conditions with customers. Track and file relevant paperwork. Order, track, follow up and expedite parts as needed. Review, verify and process service orders for invoicing.

Production Builds System Support (5%)– Work with CNG teams and NSC to provide material service support to include initial purchase order data setup for material builds, creations/executions of completed material orders within SAP systems.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer- oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.

What you can expect from us?

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

• 
  Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Paid time off
• Life & Disability insurance
• Salary based on knowledge, skills, and experience.

What we expect of you?

SAP experience preferred or equivalent work experience in a customer service environment supporting planning and logistic functions.

High School diploma required with previous administration and planning experience, two year degree or higher required if no relevant experience in administration.

• 
  Work Independently and free from daily oversight
• Strong teamwork and collaboration skills
• Strong communication skills and ability to simplify complex processes
• Ability to influence in a positive way without direct authority
• Excellent attention to detail with continuous improvement thinking.
• Highly proficient in MS Excel and other MS Office Suite applications
• Experience in managing, analyzing, auditing large amounts of data

City
Houston

Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act. We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas. www.atlascopco.com/compressor-jobs

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.