Job description
~ WE CREATE WINNING EXPERIENCES ~
* Hire on Bonus *
$750.00 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $250 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.
* Pay Rate *
This position is included in Pay Group E with a starting pay range of $22.00-$25.00 an hour.
* Shift Differential *
$2.00 an hour additional for swing shift
$2.00 an hour additional for grave shift
SUMMARY: Coordinate daily Help Desk operations and provide high level technical support to team members on a variety of computer and network related issues.
IDEAL CANDIDATES HAVE:
Required:
Preferred:
~ Four reasons why our Team Members have chosen to stick around for 20+ years!~
o The People – amazing to work with and to take care of.
o The Benefits – affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career – well-paying opportunities to develop and grow with or without a degree.
o The Little Things – Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!
* Hire on Bonus *
$750.00 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $250 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.
* Pay Rate *
This position is included in Pay Group E with a starting pay range of $22.00-$25.00 an hour.
* Shift Differential *
$2.00 an hour additional for swing shift
$2.00 an hour additional for grave shift
SUMMARY: Coordinate daily Help Desk operations and provide high level technical support to team members on a variety of computer and network related issues.
- Facilitate the problem solving process between the end user and IT staff in order to expedite problem resolution
- Manage, prioritize and assign work orders to Help Desk Technicians and verify completion
- Provide advanced end user support of hardware and software systems
- Assist IT functional areas with project tasks
- Manage the desktop applications including user persona, user content/data, user installed applications, and corporate applications
- Assist with day-to-day equipment needs
- Research and resolve difficult and complex problems that are escalated from Help Desk Technicians
- Document procedures, standards, best practice configurations, settings, installation sequences and back-out instructions
- Ensure proper protocols/SLA’s are followed for all submitted requests
- Ensure that desktop images are periodically updated
- Oversee application and system documentation as well as training materials
- Effectively train and mentor Help Desk Technicians to maximize the use of their systems
- Assist with shift scheduling and fill-in for supervisor and help desk technicians as needed
- Provide technical support for multiple locations
IDEAL CANDIDATES HAVE:
Required:
- 2-year degree in IT or related field and 2-year Help Desk experience; or a combination of equivalent experience and/or education
- Strong computer skills including Microsoft operating systems, related applications and Help Desk issue tracking systems
- High attention to detail and accuracy
- High level organizational skills and ability to adapt quickly to changing priorities
- Excellent verbal, written and interpersonal communication skills
- Excellent problem solving skills
- Strong Project Management skills
Preferred:
- Current Microsoft Certifications
~ Four reasons why our Team Members have chosen to stick around for 20+ years!~
o The People – amazing to work with and to take care of.
o The Benefits – affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career – well-paying opportunities to develop and grow with or without a degree.
o The Little Things – Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.