Job description

A Day in the Life of our Senior Desktop Administrator

Our Senior Desktop Administrators are elite when it comes to delivering exceptional customer service with technical knowledge, which makes task balancing a crucial part of this role. Our SDA’s are the front face support to our clients for any Hardware or Software troubleshooting. They are expected to troubleshoot in a proactive manner, respond to inquiries eagerly, and make technical challenges a positive experience. This role will require 40 hours onsite.

Who Should Apply

We welcome all applicants that are constantly seeking to provide exceptional customer service in ever changing highly technical environments. Applicants must have worked in IT environments that use macOS and Windows operating systems. If you are a fast learner, and can communicate complex technical issues to all levels of individuals then we urge you to apply.

Responsibilities

• Provide user support both onsite and remote staff
• Troubleshoot Software and Hardware issues for staff as needed
• Take part in company wide projects (system upgrades, security rollouts)
• Test and qualify new hardware/software for the company
• Utilize established ticketing system to track open issues
• Responsible for knowledge Base documentation creation
• Supporting C-Level executives when needed

Qualifications and Skills

• 3-5 years of support experience with a variety of operating systems
• Proficient within Google Workspace
• Extensive experience with SaaS Applications (O365, Slack, Box.com, and DropBox)
• Understanding of basic networking fundamentals (Routing, DHCP, DNS, TCP/IP, VPN)
• Experience with Okta administration
• Audio/Visual application support and troubleshooting (Zoom/MS teams)
• Experience with Intune and JAMF for MDM
• Work experience in supporting Biotech Labs is preferred
• Expertise in deploying and supporting desktops/laptops, phone systems, and various mobile devices
• Ability to adjust quickly to changing priorities and make quick decisions
• Strong customer service, prioritization, and communication skills

Why work for KDI?

KDI offers leading edge benefits to all of our team members that include but are not limited to;

Unlimited PTO and Sick days

PPO and HMO options for Medical Benefits

Dental and Vision Benefits

401k Match

Work from home flexibility

Cell phone reimbursement options

The expected, full-time, annual base pay scale for this position is $90k-$105K. Actual base pay will vary based off of skills, experience, and location.

Job Type: Full-time

Pay: $90,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Emeryville, CA 94608: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.