Job description

Principle Responsibilities & Position Purpose:

Direct and oversee the implementation of all safety and security programs for the purpose of providing protection and a sense of wellbeing to all guests and team members.

ESSENTIAL FUNCTIONS

Screen, interview, select, manage, review and counsel Security Supervisors and Officers to maintain order throughout the hotel. Periodically review Officers and Supervisors’ logs to ensure completeness and accuracy.

Promote safe work practices. Assist in ensuring compliance with OSHA standards and preventive measures. Assist in the development, administration and implementation of safety incentive programs and safety training classes. Visually identify, correct and record safety hazards.

Lead and direct investigations of accidents, thefts, property loss and unlawful activities. Document details and advise Management.

Direct coordination of training in fire life safety, CPR, as well as other Corporate approved programs, such as Limo Driver Training and Workplace Violence training.

Review and approve departmental schedules/payroll and make necessary adjustments.

Direct and manage Lost and Found function. Assist as needed with complaints and guest issues.

Direct preparation of monthly payroll forecast and the Corporate Property Loss Report.

Conduct regular patrol of the property to ensure all areas are safe and secure.

Conduct Security Department meetings. Attend and participate in other required hotel.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Participate in Manager on Duty Program requiring weekend stay over, constant monitoring throughout the hotel and trouble shooting problems.

• Liaison with clients and Law Enforcement.

• Work with Convention/Catering Services to ensure functions are safe for all guests and employees.

• Insure guests and employees receive proper security escorts, as required.

• Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate information.

• Periodically review and update a variety of departmental guidelines.

• Maintain Officer equipment and uniforms, purchase back-up supplies in order to maintain standard par on hand.

• Oversee and maintain various technical equipment, hardware and software, to ensure it is functioning properly. Back up all databases on a regular schedule.

• Obtain certification as a CPR Instructor.

Qualifications - Internal

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to deal effectively with all team members and guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information.

• Ability to read, listen and communicate effectively in English both verbally and in writing in order to ascertain and document important information.

• Thorough knowledge of the hotels floor plans and layout of the building(s), function rooms and working knowledge of the city and surrounding area.

• Ability to use a variety of programs on the computer in order to prepare correspondence, produce reports and presentations and communicate via email.

• Ability to stand, walk and/or sit and continuously perform essential job functions for an eight-plus hour shift.

• Visual ability to observe team members in the work place, analize operations and detect situations of concern with regard to both team member and guest behaviors.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Type: Full-time

Pay: $19.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Ability to commute/relocate:

• New Orleans, LA 70112: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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