Job description
The Allergy, Asthma & Sinus Center is seeking full-time personnel for Scheduling Coordinator to work from 8:30am - 5:30 pm or 9:00am - 6:00pm.
Essential Duties & Responsibilities: (List does not include all duties assigned)
· Work from a centralized office to schedule patient appointments for 60+ providers at 40+ office locations in accordance with office guidelines.
· schedules appointments requested via fax, website or order facilitators
· schedules interpreters for patients with language or hearing barriers
· Manage providers schedules, e.g. daily bookings, availability, appointment rescheduling, etc.
· Engage patients through miscellaneous outreach methods including text, call, email, and patient portal
· Answer and screen telephone calls, take messages, and provide appropriate information to phone callers as well as handling outgoing phone calls as appropriate and assigned
· other duties as requested
· demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation
· follows policies and procedures to contribute to the efficiency of the office
Requirements:
· preferred experience on eClinicalWorks or other electronic medical record systems
· preferred 2+ years of experience working in a high volume, fast-paced physician office, or other fast-paced customer service environment
· bilingual a plus
· Phone experience in an incoming and outgoing call center
· Data entry skills
· High school diploma or GED
· Positive Customer Service oriented individual
· Exceptional interpersonal skills
· Conflict resolution skills
· Self-motivated and task oriented
· Detailed and accurate work
· Multitasking skills
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Clinic
Medical specialties:
- Allergy & Immunology
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (Required)
- EHR systems: 1 year (Preferred)
- Call center: 1 year (Preferred)
- Medical office: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: One location
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