Job description

SPRING IS IN FULL BLOOM

Looking to Bloom into a new career then look no further then Balance staffing!!

We are looking for a Sales Support Representative!

POSITION SUMMARY:

The individual will obtain and process orders along with upselling additional products to achieve the ultimate customer experience. They will be responsible for explaining technical aspects of motorcycle applications, repairs, and customization Through addition of parts and accessories to customers via phone, email, chat or in person.

Responsibilities:

• Communicates with Customers via phone, email, chat or in person in a professional and courteous manner, using the computer to look up records, enter/update customer information, accurately process orders, and process website/online requests.
• Displays a thorough understanding to process return inquires by gathering and providing all information needed for returned parts to assist in the assessment of weather part failures was due to install error, or Manufacturing defect.
• Provides specifications, parts and accessories offered through the company's product offerings.
• Handle inbound, Unsolicited calls and convert them into sales.
• Process order, updates, and cancellations while considering the delivery dates and inventory levels for fulfillment.
• Prepare responses to customer correspondence received through email and social media.
• Displays the ability to control calls and meet/exceed needs and expectations with minimal supervisory intervention.
• Completes any follow-up necessary to ensure complete and accurate customer service.
• Regularly solicits of feature, cross-sell, and up-sell products to customers.

Job Requirements:

• High School Diploma or GED
• Previous experience in B2B and B2C sales channels
• Proficient in MS Office; MAS 200 is a plus
• Previous experience in customer service principles and practices
• Proven effectiveness in negotiating and decision-making skills and closing techniques
• Attention to detail for all projects and tasks
• Possess strong planning, organizing and prioritizing skills
• Ability to analyze and make decisions with information at hand
• Complete clear and concise written and verbal communications
• Discretion required hen dealing with confidential information
• Must have initiative to work independently as well as in a team environment
• Travel may be required to attend shows
• Previous sales experience in; Powersports, Motorcycle parts &/ or accessory sales a plus

IND-LUDLOW

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Three Rivers, MA 01080: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.