Job description

Reaching out to those in need is more than a career; it's a calling.

If you share our philosophy, come share our success and exceptional growth potential. We are looking for engaged, talented people to join the HarmonyCares (formerly USMM) family of companies.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home.

Our Mission – “Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services”

Our Values – Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care.

Position Description

The Enterprise Sales Specialist is responsible for inbound/outbound communication and business development across all eligible business units (Medical Group, Home Health, Hospice, (etc)). The role acts as the local market representative interacting with and educating the community about the company, our mission and service offerings. The Sales Specialist will act as a liaison facilitating patient transitions of care from area facilities and referral sources, including serving as a primary source of information regarding our various business units, as applicable in a given market, for current and potential referral sources (e.g., practices, facilities, etc.), patients and their caregivers and other legal representatives. All information provided by Enterprise Sales Specialists to any actual or potential referral sources, patients and their caregivers (or other legal representatives) shall at all times be accurate and in compliance with the Company’s policies and procedures.

The Sales Specialist will explain benefits of enrollment and will provide patients/patient representatives with the myriad of services we bring to eligible patients in their respective market.

Essential Duties and Responsibilities

• Market analysis, along with competitive landscape, in which to differentiate our HarmonyCares services to external referral sources
• Know, understand and be able to educate the community on our mission and goals to drive patient care quality and efficiency
• Meet and exceed agreed upon in person and virtual meeting goals with key decision makers
• Thoroughly understand eligibility and enrollment processes for each of HarmonyCare’s business units available in a given market
• Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
• Schedule face to face or phone discussions with patients and their caregivers (or other legal representatives) to provide guidance on patient eligibility for all programs
• Provide education on and facilitate, as requested, benefit enrollment and processes
• For patients interesting in being aligned or attributed to an accountable care organization (or other CMS alternative payment model) in which one of the Company’s practices are participating, inform them about the program; and, if they opt to voluntarily align, collect Voluntary Alignment Form from patients (or their legal representatives)
• Answer inbound calls from patients, families, and facility staff members regarding the Company’s business units operating in the relevant market
• Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
• Oversee and document outreach calls conducted and meetings scheduled with external sources
• Adhere to all company policies and procedures and all applicable laws and requirements, including without limitation those related to marketing (including marketing plans), interacting with referral sources and patients, beneficiary notifications, and conducting patient outreach (i.e., calls and in person)
• Complies with HIPAA privacy and security guidelines and company policies, procedures and standards
• Maintains consistent communication with sales leader and local Business Unit leadership and support staff
• Performs other additional duties as assigned

REQUIRED Knowledge, Skills and Experience

• High school diploma or GED
• Six months or more administrative office experience or outside sales experience
• Excellent written and verbal communication skills
• Ability to work independently and complete multiple tasks
• Strong organizational skills
• Computer skills including but not limited to Word, Excel, Outlook, Report software
• Demonstrable success in quickly building telephonic relationships with eligible patients

Preferred Knowledge, Skills and Experience

• Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training

Won’t you join us? We are seeking candidates who desire the opportunity and experience of delivering quality and compassionate healthcare - within proven care models – to elderly individuals and those with complex medical issues, who are the forefront of everything we do.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Home Health Sales: 4 years (Preferred)

Work Location: On the road

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