Job description

Bradley ACE Hardware is looking for fun, motivated folks to join our SALES Team. Please read the following job description before applying. Hours may vary from 34-38 hours per week

Sales Associate

Position Purpose :
The Sales Associate is responsible for providing excellent customer service throughout all hardware departments on the sales floor. This position also assists in a wide variety of sales floor related tasks as directed by the Store Manager. The Sales Associate performs these duties with a cooperative, enthusiastic, positive and supportive attitude.

Customer Service Focus:

• Be upbeat, positive, and sincere. Amaze every customer, every time. Why not?
• Answer the phone in a timely manner.
• Ignore noise and give each customer your undivided attention then return to tasks.
• Use the S.A.L.E.S process when assisting customers with requests for assistance.
• Respond to calls from other team members regarding customer service needs, including carry outs, and when necessary, obtain assistance from a more qualified employee.
• Write up Special Orders.
• Develop an expert working knowledge of our products.
• Maintain a clean work area that is safe and barrier-free, keeping all aisles clear.
• Immediately notify Manager of all customer complaints.

Merchandise/Sales Floor Focus:

• Develop and maintain a working knowledge of department locations both on the sales floor and in regards to back stock.
• Avoid back stock whenever possible.
• Use the IMU screen to research inventory information .
• When necessary, use the bin tag printer to print a bin tag for items stocked as merchandise is never to be placed on sales floor without an identified price.
• Front and face inventory while stocking.

Team Focus:

• Assist Managers, Assistant Managers, Department Leads and other employees with small projects.
• Participate in opening and closing checklist duties as requested by manager.
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Minimum Qualifications:
Education/Experience:
Skills/Knowledge:

• Analytical and problem solving skills.
• Willing to work a flexible schedule to meet the demands of the business.
• Ability to work independently.
• A commitment to removing all barriers to sales with service excellence.
• Successfully complete any required training and be an active, on-going learner.

Physical Requirements:

• Must be able to lift 40 pounds frequently to load and unload customer orders and stock shelves. · Ability to stand for extended periods.
• Ability to hear, understand and communicate orally and in writing to communicate with staff and customers a normal in-person and phone conversation in English.
• Ability to bend and twist, push and pull, stoop, and kneel and crawl. Which entails reaching with your hands and arms.
• Ability to ascend and descend a ladder.

Job Type: Full-time

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