Job description
Rich Entertainment Group (REG) operates a vast and dynamic collection of entertainment businesses dedicated to bringing friends and families together through unique and memorable experiences.
Our love of food is reflected in our many dining and hospitality operations, including WNY’s preferred caterer, Rich’s Catering & Special Events; Cookie Patisserie & Bakery, your source for incredible wedding cakes and desserts for all occasions; and our collection of restaurants in Islamorada, FA, Kaiyo Grill & Sushi and Green Turtle Inn. We operate three minor league baseball teams, including the Buffalo Bisons, where we combine our passion for sports, entertainment and delicious food to create an affordable family experience at the ballpark. Celebrating WNY’s picturesque waterfront, we manage Canalside and Outer Harbor, which host a variety of arts, cultural, entertainment and fitness activities. The Travel Team, our esteemed full-service travel provider, delivers exceptional travel experiences to corporate, group and leisure customers around the world.
The many entities of REG are owned by Rich’s, a family-owned food company working in 100 locations globally with annual sales exceeding $4 billion.
To learn more, visit www.richentertainmentgroup.com.
PURPOSE STATEMENT
This food service professional will have overall responsibility for managing the operation of the restaurant to maximize profitability, ensuring superior service, product quality and driving brand and value initiatives, restaurant performance, guest satisfaction and the development of associates.
KEY ACCOUNTABILITIES/OUTCOMES
- Assist in development of P&L’s annually along with a business plan for restaurant operation
- Manage business within its projected financials
- Manage day to day operations and assignments of the restaurant. Plan and organize work, communicate goals, schedule / assign work. Comply with and advise staff of formal policies and procedures, identity options and resolve issues. Initiate salary, disciplinary or other staff-related actions in accordance with company rules and policies. Alert corporate office of serious issues.
- Ensure that quality standards are met in all areas of the restaurant as it relates to food, customer service, appearance of staff, appearance and cleanliness of restaurant; establish and maintain preventative maintenance programs to protect the physical assets of the restaurant and associates. Achieve productivity and quality goals.
- Hire and train within corporate guidelines
- Responsible for independent decision making in all aspects of the business
- Establish performance goals for associates and provide regular feedback. Develop a succession plan to ensure adequate future bench strength. Ensure all associates are properly trained and have the tools and equipment needed to effectively carry out their job functions.
- Develop and maintain marketing plan to ensure the growth of the restaurant. Market and grow the restaurant catering business.
- Have restaurant presence during the peak hours, working closely with the Chef and the customer to ensure excellence of service.
- Maintain online networking and website
- Ensure a safe and secure environment for guest and associates. Achieve established safety and health department compliance goals. Comply with all standards and inspection requirements.
KNOWLEDGE/SKILLS/EXPERIENCE
- Minimum Associate’s degree with 6 years in foodservice/catering industry to include 2 years in a supervisory/assistant manager position OR Bachelor’s degree with 4 years in foodservice/catering industry to include 2 year in a supervisory/assistant manager position or equivalent experience
- Knowledge of Rich’s product offerings as well as that of its subsidiaries
- Solid business/general accounting skills
- Flexible, adapts to change well
- Self-directed with strong verbal and organizational skills; personable
- Demonstrated leadership and mentoring skills
- Marketing and sales skills, college education preferred
Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at asc@rich.com if you need assistance completing this application or to otherwise participate in the application process.
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