Restaurant General Manager
Job description
Dear Dillas Candidates,
Thank you for your interest in becoming a leader at Dillas Quesadillas. From the inception of Dillas we always dreamed of having the ability to offer our top-level leaders a world-class role that would give them a sense of what it is like to own a restaurant. It would be a position where individuals were selected based on their character and ability to build a special Team of people and to make a difference in their communities. I knew that these individuals would want a level of autonomy - some freedom to operate. I knew these individuals would want a life - something that they could build to support their family vision. Finally, I knew these individuals would have a thirst for knowledge and would be striving for more in their career and personal life.
If this sounds like the entrepreneurial culture you have been looking for, read on…we want you and we think you’d thrive!
The start of your career at Dillas would start as a General Manager with the goal for you to become an Operating Partner of your location. Operating Partners are the tip of the spear, top-level leaders, and Team builders at Dillas Quesadillas. The General Manager position takes time to learn and we’ll coach you every step of the way to become the best at operating a restaurant based on our priorities. Those priorities are Manpower, Operations, and Marketing and our goal it to support you in your journey of mastering these initiatives.
The priorities at Dillas start with MANPOWER. We must have the RIGHT Team in the RIGHT seats to have a successful foundation to build upon. Once manpower is right, you can move into building an enthusiastic CULTURE of family with accountability. Next, build your OPERATIONS with primo training, development, and strong adherence to systems and standards. Once your restaurant is fully staffed and your Team is firing on all cylinders, you can leverage that talent to drive world class FINANCIAL PERFORMANCE to support community initiatives and growth. At this point, you’ll have full command of MANPOWER, CULTURE, OPERATIONS, and FINANCIAL PERFORMANCE and you will have earned more freedom of time and movement. This is when you can take MARKETING to the next level and get outside of the restaurant to build new partnerships and truly make an impact in the community. People who make it to this level are typically our Operating Partners and Operating Partner Candidates.
Our vision is to be THE brand for primo quesadilla meals and we have planned growth of 10 restaurants throughout DFW in the next 18 months. In addition to that growth we are franchising in stragic markets with the goal of being at 150 restaurants by 2032. Dillas is primed for growth and we’re looking for leaders who are on their way up or are hungry for more development and direction. If you think that is a fit for you, we’d love to meet you and discuss what a day in the life at Dillas looks like.
Looking forward to meeting you,
Kyle & Maggie Gordon, Founders Dillas Quesadillas
GM sounds great but I want more, how do I become an Operating Partner?
Operating Partners are the tip of the spear, top-level leaders, and Team builders at Dillas Quesadillas. These operators consistently deliver industry-leading results in the fields of business development, people development, operations excellence, community impact, and unit-level financial performance. Our Operating Partners are those that have earned the right to be more autonomous than a typical General Manager because of how they create a Team of top performers empowered to achieve our primo standards. Our Operating Partners still align with all of the company goals and metrics and leverage all of the same systems, policies, and procedures as the rest of the company. Due to the high level of “ownership”, they take in their Team, Dillas and their community, they are compensated for their high-level consistent performance. As with everyone at Dillas, Operating Partners will be rewarded based on their effectiveness in making the people around them better. The compensation is directly related to the high level of commitment to primo restaurant performance.
To learn more about the GM opportunity and the OP Program, the buy-in, and how we evaluate external candidates, please apply so you can interview with the Founder, Kyle, and the Area Leader in DFW.
Job Perks:
Industry-leading pay
10-week Training
Clear roles, full operating system with development binder
Enthusiastic Culture
Health Benefits
Cause-driven Community Impact
A seat at the leadership table with the Founder
Guaranteed Bonus Program
Flexible work schedules
Free Food
80 Hours Paid Time Off
Closed Every Major Holiday
Close early on Super Bowl Sunday
3-4 shifts per week
A dedicated administrative day
Ongoing Career Development
4 Formal Reviews per year (pay increase opportunities)
Salary: $62,500 - $75,000/Year
GENERAL SUMMARY:
The core mission of the GM/OP is to drive stellar operational performance at the single-unit level. You oversee the entire restaurant. You’ll be in charge of recruiting and hiring A Players, both Managers, and Team Members. You’ll lead their development and instill the Dillas culture to create a Team of top performers empowered to achieve our primo standards. You’ll take the lead in motivating the Team to achieve financial and operational metrics. The GM lives our culture; you’re positive, enthusiastic, and motivated to exceed expectations. You align the restaurant at all times towards our Mission, Vision, Purpose, and Core Values!
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Lead, Manage, and Accountability:
Give Clear Direction - Set the tone daily by giving clear direction to your Team. Have energetic pre and post-shift meetings and align the Team with the goals!
Creating an Opening - Set goals and empower the Team to achieve them. Provide opportunities for success!
Set Clear Expectations - Define the standards with great training and be vocal about the expectations at Dillas. Be a great coach.
Communication - Give feedback and seek feedback. We want to communicate really well and have an open-door mentality when confronting issues.
Follow up - You’ve given direction and set expectations. Now - follow up on if the Team achieved the goal or not. If yes, CELEBRATE IT! If not, it's okay. Let's root cause why and put a plan in place to succeed next time.
PRIMO Shifts:
Deliver The Goods! - On each shift, you elevate our Core Values: Good Food, Good People, and Good Times while Working Hard and Keeping It Clean!
Use the Tools - leverage company provided materials to train, coach, and run high performing shifts
Get Dirty - be a hands-on working manager. YOU lead by example in keeping an immaculately clean restaurant
Execute - drive key measures of shifts to include: cleanliness, speed of service, training, food cost, and labor to name a few
Unique Experience - Be a Customer advocate and communicate Customer needs to Team Members to assure PRIMO Customer satisfaction during shift
PRIMO People:
Prioritize people - know that Team and Customer safety is our number one priority
Cultivate the Culture - build an enthusiastic “family with accountability” culture. Understand that Manpower is your first priority and how you recruit, onboard, train, empower, and develop people will be your calling card for success.
Rules - know the rules and ensure they’re followed by all
Financial Performance, Strategy, and Admin:
P&L - Know it top to bottom and what to do to improve areas of opportunity
Look ahead - be a great planner to build consistency and stability
Look around - have the ability to predict what forces could impact your business internally and externally
Busy work - admin work is a part of the job and should be executed efficiently and accurately so the Home Office can fulfill their Mission of “Primo support for our restaurant Teams!” Have a DO IT NOW - zero procrastination mentality!
You’re a Big Dilla:
Be a great coach - train the Team on proper Dillas procedures on each shift
Inspire - motivate Team to maximize their potential on each shift
Appreciate - Respect your Team and treat others the way you want to be treated
Acknowledge - Understand the Team made a choice to work with us. Thank them often.
Award - Celebrate the successes! Recognize the Team for PRIMO performance!
Marketing and Sales:
First things first - Operations is our number one marketing tool, you understand that
Cheerleader - be enthusiastic in your participation and support of Dillas marketing, sales, and promotion efforts!
Relationships - We’re not a restaurant in the community, we’re the community restaurant. Build lasting relationships and partners based on our Purpose.
Above and Beyond - execute primo caterings and onsite events as you grow the brand in your community
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