Job description
Encore Outpatient Services is looking for a Resource Coordinator to join our amazing and dedicated team. Encore is conveniently located in Arlington, Virginia, in the Ballston metropolitan area, serving the Greater Washington, D.C. area and Northern Virginia. Since inception, Encore has been committed to providing the very best treatment for substance use and mental health disorders, specializing in the treatment of underlying trauma, addiction interaction disorders and process addictions. Our program provides a full-continuum of outpatient care, with holistic therapies, career coaching, family education and support, medication management, and community integration, all provided from a trauma-informed lens. We provide a clinically sophisticated and comprehensive approach, guiding patients and families to recovery for life.
As a team member at Encore, there is a commitment to your ongoing support, growth, and satisfaction. Our benefits are highly competitive, the opportunity for expanding your leadership and clinical skills are many, and the environment and culture emphasizes well-being and connection.
The resource coordinator will support VA, DC, and MD, as well as national accounts, and will be expected to travel to the Virginia office on a regular basis.
Duties & Responsibilities:
- Work with the Executive Director, Regional Resource Directors and other marketing partners in conjunction with the Encore Team in support of the overall sales philosophy, regional revenue goals and strategic plan.
- Create and implement overall targeted regional sales strategy to support sales philosophy of relationship management and new business prospecting.
- Provide documentation in Sales Force and prepare all necessary reports as outlined by the Business Development Plan.
- Initiate, schedule, and track face to face appointments with key referents and key members of leadership or clinical staff.
- Represent the organization in a professional manner at civic and professional functions.
- Work collaboratively with members of the regional team, including the Alumni Department, SAP, and clinical staff to promote Encore, Caron and MARC programs. This includes planning and/or coordinating large events as well as attending various community meetings as directed/appropriate.
- Assist the Encore treatment team in locating and evaluating local residential facilities and continuing care programs.
- Prepare and submit all reports as required (e.g. SalesForce entries, Weekly Schedule, Annual Plan, expense accounts)
- Coordinate and host referral source visitors at Encore.
- This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tack that may be assigned.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the task(s) that may be assigned.
Physical Requirements:
The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work extended hours, including evening and weekends as necessary
- Must have transportation to and from site visits and appointments, and be able to physically navigate access to and from various referent locations both within and outside of your assigned region
- Able to work remotely from home office. Must have appropriate space to work from, including computer access and high-speed internet access
Education / Experience Qualifications:
- High School diploma or equivalent required; Bachelor’s degree in a related field preferred
- Minimum of 3 years’ sales experience in healthcare and/or service-related industry required.
- Clinical knowledge and/or understanding of 12-Step program required.
- Proven relationship management and prospecting skills
- If in recovery, 2 years of continuous sobriety preferred
Knowledge, Skills and Abilities:
- Knowledge of industry players and/or Addiction treatment
- Demonstrated public speaking skills
- Previous experience with event planning and coordination
- Proven ability to work without close supervision and take initiative- self starter
- Working knowledge of the 12-step program
- Proficiency in sales/referent reporting and marketing planning.
- Knowledge of the general market/territory
- Proficiency in computer skills and major programs such as Word and Excel
- Ability to connect Caron’s system (Citrix) via high-speed Internet access
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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