Come create the technology that helps the world act together

We are a B2B technology innovation leader pioneering the future where networks meet cloud.

At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

Customer Experience

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

The team you will be a part of

The Customer Experience organization provides a common interface to customers, including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing a deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams. You will be part of the Enterprise Business Center North American Market in a consulting Customer Solutions Architecture role with one of Nokia's major Enterprise Customers. 75% travel to customer location in Southern California, probable relocation required to Southern California in next 9-12 months.

What you will learn and contribute to

As part of the team, you will:

• Act as a trusted advisor partnering with the customers on their needs specific to the Nokia RAN systems
• Advocate Nokia's end-to-end solutions and consult with customer-specific adaptations
• Initial engagement with network deployment and eventual transition into resident engineering/operations role for all Nokia RAN considerations as the network is deployed and expanded
• Keep permanent contact with the customer's CTO / Chief Architect team
• Act as a senior subject matter expert and serves as best practice/quality resource, and is an acknowledged authority on Nokia solutions with customers
• Support Comprehensive Knowledge Transfer and solution-specific Nokia RAN Solution (associated peripheries, and CBRS Spectrum (including SAS and Domain Proxy)
• Partner with Nokia Business Unit RBC/SSM and Nokia CX team to plan Nokia RAN Upgrades.

Your skills and experience

You have:

• Bachelor's Degree or Equivalent in Elec Engineering, Computer Science of Comparable
• 5+ Years of Direct Experience in Customer Facing, Highly Technical role
• Deep knowledge of Nokia's Wireless 4G/5G RAN solution (Airscale/mRRH Products, RAN Traffic Analytics, and Network Optimization procedures.
• Field experience with RAN Site provisioning, including the creation of Nokia RAN SCF to support new Site Commissioning.
• Understanding of key Electrical Utility Communication Use cases, including SCADA, Commercial and Industrial (C&I) metering devices, Communication for Distributed Energy Resources (DER) Integration and Management and Fault Location, Isolation, and Service Restoration (FLISR).
• Understanding of Electrical Utility Communication Systems Operations and Business Support system.

It would be nice if you also have:

• Knowledge of Electrical Grid Operations
• Knowledge of sensor systems used in electrical systems

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.