Reservations Supervisor (REMOTE) Grand Hotel Mackinac Island MI
Full Time
Mackinac Island, MI 49757
Posted
Job description
Property Info
Located on Northern Michigan’s Mackinac Island, with sweeping views of the Straits of Mackinac, Grand Hotel offers a beautiful work environment. As a National Historic Landmark, we have always embraced our rich history and ambiance; however, it is our employees’ exceptional service and hospitality that makes Grand Hotel an unforgettable experience.
Grand Hotel is part of Davidson Hospitality Group— one of the most successful hotel management companies in the industry. The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making Grand Hotel a great place to work and provide the foundation for building successful careers.
Position Info
The Reservations Supervisor position will focus on increasing call quality of the reservations team, assisting hotel guests on reservation calls, training and follow through on Grand Hotel policies and procedures. Block reservations for suites and to accommodate special requests. Monitor all reservations received. Post advance deposits to correct accounts. Run confirmations. Strong attention to detail required.
QUALIFICATIONS:
- High School graduate or G.E.D. equivalent
- Ability to communicate effectively with the public and other Team Members
- Prior experience preferred
- Read, write and speak English fluently
About Us
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Three Tiers of Medical Coverage
- 24/7 Healthcare Concierge
- 24/7 Teledoc service
- Maternity Program
- Cancer Program
- Free Maintenance Medications
- Vision Insurance
- Dental Insurance
- Company Paid Life Insurance, Long Term Disability, and Short Term Disability
- Life Insurance Buy Ups
- Short Term Disability Buy-Up
- Critical Illness
- Accident Insurance
- Hospital Indemnity
- Home and Auto insurance
- Legal Assistance
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- EAP Program
- Emergency Travel Assistance
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
- Team Member Service Awards
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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