Job description

Do you have the desire to work with a team and be a vital part of a team? Do you have a heart to be of service? The Amarillo Country Club is looking for you.

Position Summary: The Receptionist greets guests, answer incoming calls, and assists callers including routing calls to the appropriate department, and directing and assisting guests. This position prepares letters, and documents for the positions they support. Provides support for employees and management personnel. This is a non-exempt, hourly position with overtime possible.

Classification: This is a exempt position. Work days are Tuesday - Saturdays, 8 hour shifts.

Position Summary: Represent the club in its relationships with numerous external constituencies.

Coordinate the development and production of the club’s newsletter (bulletin), press releases and
other internal and external written communications.

Essential Job Functions: This position is responsible for, but is not limited to, the following:

· Maintains the club’s database (membership register) of members’ files.

· Promotes club activities using table tents, newsletters, direct mail flyers, notices on club website and other means.

· Coordinates with the Events Manager the updating of the club’s master calendar.

· Maintains member directory.

· Personally, meets each club member and instills confidence that the club is operated in the best interests of the membership.

· Coordinates development of the social activities and social calendar for the club.

· Maintains a file of club history information.

· Coordinates all club public relations efforts, members’ newsletters, news and media events, use of social media, and club promotional materials.

· Effectively responds to member comments in accordance with club standards, policies and rules; uses ideas, feedback and suggestions to continuously improve the services provided to members.

· Recruits, trains, supervises, schedules and evaluates subordinates according to established club procedures.

· Reports approved new members to the Controller to initiate proper administration of their memberships; ensures that applications are completely and properly filled out, that initiation fees are collected and that new members understand the privileges and costs of becoming a member.

· Maintains club’s member bulletin boards.

· Oversees the administration of all membership rules and regulations to ensure consistency in interpretation and application; updates club rules and regulations and keeps members informed of changes.

· Responsible for all correspondence to members regarding rules infractions.

· Manages suspension list and handles communication with dissatisfied members

· Responsible for maintaining confidentiality of all member information.

· Is present during club operating hours and events to assist in meeting and greeting members and guests.

· Coordinates writers, editors and others who assist with the club’s newsletter.

· Writes, composes or edits club magazine and newsletter articles; collects, organizes and submits all copy for production on a timely basis; proofs contents for corrections and changes; responsible for design and layout of page format and cover design.

· Establishes and creates print materials for all aspects of the club, including new member and prospective member promotional pieces, menus, athletic tournament entries and in-house signage.

· Supervises development of the club’s communications program.

· Develops and coordinates the club’s publicity efforts.

· Oversees all direct mailings, including composition, design and printing.

· Serves as managing editor of the employee newsletter.

· May take photos for use in club publications and exhibits.

· Works with department heads to determine web needs.

· Responsible for the updates and accuracy of the calendar of events and e-mail blasts to members.

· Develops e-mail promotions and mailings with guidance from the Membership Director and other departments.

· Assists General Manager in recognizing member “life events;” orders flowers and prepares cards and memorial donations as appropriate and requested.

· May assist members with their coats and lost items in the Membership office.

· Completes other special projects and assignments as directed by the Membership Director.

Education and/or Experience:

• Bachelor’s Degree in English, Communications, Liberal Arts or Graphic Design desirable.
• Two years of customer service experience required

Physical Demands: This position involves sitting, standing, walking, kneeling/squatting, bending/stooping, pushing/pulling, twisting, reaching and lifting at least forty (40) pounds

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Experience:

• Writing skills: 2 years (Preferred)

Work Location: In person

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