Job description
Summary
- Develops, implements, an coordinates the quality process for Sioux Falls 1 to prevent or eliminate defect in new or existing products and processes by performing duties personally or through subordinate supervisor.
Essential Accountabilities
- Analyzes, evaluates and presents information concerning factors such as business situations, production capabilities, manufacturing problems, economic trends, and design and development of new products.
- Supervise department personnel to ensure efficient use of time, materials and resources, establish department and individual goals, and coach to improve performance within the department and the production area.
- Provide process management to meet quality standards required by customers.
- Manage customer complaints and work with others to resolve for customer and CCL satisfaction.
- Maintain and expand all quality certification requirements.
Scope
- Involves diverse and complex activities or functions, requiring the planning and coordination of the work of others.
- The position assigns/schedules work for others who do not formally report to the position.
- Responsibilities require a quarterly time frame dealing with events expected to occur during the course of a quarter.
- Impact of errors include; CCL’s value impact to customer, process control methods to assist in waste/scrap decisions affecting P&L, managing of overtime costs and accuracy of testing product reducing the affect material acceptance/rejection has in-house or by the customer.
- Other duties as assigned.
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