To manage, influence, and lead development direction and optimal performance of business unit program initiatives. Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/ program delivery and administration. To manage and facilitate implementation and coordination of small, multiple programs, or portions of a larger program that affect and involve business unit activities. Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases. Support program deliverables and solutions on schedule and within scope and budget.

The Program Manager in Education Lending will also manage the coordination of operational, financial, technical, and regulatory audits in accordance with the annual audit schedule and ad hoc requests. Assist management with the ongoing process of documenting policies and procedures as related to the business. Provide thought leadership, data insights, quality control reports, recommendations and on-demand reviews to leadership and key stakeholders.

Responsibilities

• Review program related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management
• Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans
• Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations
• Gather, organize, and verify data to support audit requirements; resolve/oversee resolution of data gaps in reports or audits based on feedback from stakeholders
• Function as liaison between Navy Federal and external vendors to ensure compliance with audit requests in a timely manner and consolidated requests to vendor
• Maintains up to date knowledge of applicable federal, state laws, rules, regulations and Navy Federal policies and procedures and deliver recommendations on opportunities and gaps
• Participate in the review of Navy Federal instructions, policy/procedural documents, and member feedback that pertains to Education Lending
• Prepare summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals/reference materials for audit reporting purposes or for inclusion in required ad hoc reportsIdentify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback
• Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals
• Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, workflows/process mapping documentation and training
• Manage program budgets including risk and impact of changes to program plans
• Identify and minimize risks or constraints that would impact program deliverables
• Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern that may impede or impact other programs/projects/initiatives
• Maintain/archive program documentation
• Ensure program deliverables are met in accordance with expectations
• Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements
• Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee development gaps and establish solutions
• Manage small, multiple programs or participate in portions of larger/complex scoped programs with guidance from senior staff and/or management
• Serve on teams and task groups for programs or initiatives of moderate to considerable impact within the business unit &/or across the organization
• Provide guidance to help team members and stakeholders
• Foster relationships with staff, peers, and business unit(s)
• Perform other duties as assigned

Qualifications

• Bachelor’s Degree in Business, Management, Finance or the equivalent combination of training, education, and experience
• Experience working in financial auditing, preferably for a large financial services organization
• Working knowledge of audit functions and processes
• Working knowledge of internal controls concepts and practices and risk-based auditing techniques
• Experience in creating, generating, and maintaining data, reports, queries, etc.
• Effective skill comprehending, analyzing, interpreting, communicating, and applying government and financial industry regulations
• Effective project management skills, to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Effective planning, organizational and problem-solving skills
• Exposure to workflow and program development including development of requirements documents, procedures, and implementation plans
• Experience in managing multiple initiatives and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
• Experience in collaborating across organizational teams and building partnerships across various functions
• Effective skill in identifying and analyzing business requirements and recommending solutions
• Innovative thinking skills to resolve issues and facilitate decision-making
• Effective verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences
• Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships
• Exposure to leading, training, guiding and mentoring others
• Experience working with leadership and management in diverse and complex operational environments
• Effective skill interacting with staff, management, vendors, and members diplomatically and tactfully
• Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

Desired Qualifications and Education Requirements

• Project Management Professional (PMP), or the equivalent combination of training, education, and experience
• Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience
• Knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives
• Knowledge of systems and software used at Navy Federal
• Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit’s products/services

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 5550 Heritage Oaks Dr. Pensacola, FL 32526

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Salary Range: $31.00 - $39.50 hourly

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Posting End Date: 03/19/23

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.