PROGRAM MANAGER, HOMELESSNESS SYSTEM PERINATAL SERVICES
Full Time
Washington, DC 20032
Posted
Job description
The Program Manager, Homelessness System Perinatal Services is accountable directly to the Vice President of Health Services. The candidate will lead the program to ensure effective use of resources, staff, partnerships, data and other networks to develop a safety net to connect people who are experiencing homelessness and are pregnant to perinatal care. This candidate will develop strong partnerships with Department of Human Services (DHC), Virginia Williams Resource Center (VWRC), staff, perinatal service providers, housing agencies, and others. This candidate will educate partners,clinicians and housing system staff on issues of perinatal health to support families during pregnancy and infancy. This position will be hybrid and include some work at Virginia Williams Resource Center as well as COH sites. This is a full-time position.
Highlighted Duties and Responsibilities:
- Develops and manages partnerships with DHS and VWRC staff to coordinate processes and integration for handoffs, data collection, coordination, and education.
- Coordinates closely with COH housing staff and other housing agencies and advocates to ensure appropriate care and effective collaboration
- Supports staff in process improvements to develop the most effective methods of handoff and coordination for target population.
- Develops educational sessions and materials to ensure that housing staff are aware of importance of perinatal health care, with an emphasis on increasing understanding of healthy pregnancy and warning signs, nutrition, self-management of care and primary care
- Develops educational sessions and materials to ensure that health care staff are aware of barriers to receiving perinatal care for people experiencing homelessness and best practices for overcoming these barriers
- Develops and monitors use of assessments to evaluate risks factors and connection or barriers to receiving perinatal services, preferences for care, potential risk factors, and understanding of and preparation for birth and infancy.
- Trains and supports staff in client-centered techniques for providing information to clients on the importance of perinatal health care, with an emphasis on increasing understanding of healthy pregnancy and warning signs, nutrition, self-management of care and primary care.
- Maintains a clearinghouse of appropriate and preferred community resources for perinatal care, in coordination with the housing case managers
- Develops systems to measure follow up with clients or health care providers (with client permission) to ensure successful referral and attendance at appointments.
- Reviews data in Quickbase, EClinicalWorks, CRISP and other sources to ensure that staff are adequately capturing activities for care coordination and program evaluation.
- Attends Maternal and Child Health department and Housing monthly meetings at Community of Hope and all-staff meetings as requested
- Participates in Virginia Williams Resource Center staff huddles (currently every other Friday)
- Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed
- Reviews the performance of team members in a timely manner, including completing 90 day and annual performance evaluations per their due dates, documenting any issues or changes, providing recommendations for professional development and/or training opportunities, and recognizing staff when appropriate
- If applicable, actively recruits for vacancies with a sense of urgency. This includes reviewing resumes, phone screening, interviewing, and completing references. This also includes partnering with Talent Management for assistance in an effort to fill vacancies promptly.
- Completes other duties as assigned by supervisor
Minimum Qualifications:
- LGSW, LICSW, or equivalent experience required
- For Bachelor’s of Social Work degree or Master’s of Social Work degree holders, the appropriate DC license must be obtained prior to start date
- Experience providing social services, health care coordination or health care education required.
- Familiarity with perinatal services and standard of care required
- Strong written and verbal communication skills.
- Strong organizational skills
- Experience working with under resourced population, including pregnant people experiencing homelessness, preferred.
- Familiarity with Medical Assistance system and community resources strongly preferred
- Ability to work on site and to travel between sites required
- This position is considered Hybrid – remote work and on-site work requirements are split roughly 60/40. Please note that the remote work agreement is subject to change at any time, and the supervisor may require in person learning for a specific amount of time after hire
- All Health Staff must receive the required vaccinations. This includes annual flu and covid vaccines. Medical or religious exemptions may be requested.
At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits:
- Remote work opportunities are available for many of our roles, promoting a culture of work-life balance
- 8 hour workdays, which include a paid lunch
- 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
- Annual performance based raises, up to 5% of your annual pay
- Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
- Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
- Ongoing internal leadership training for supervisors
- Diversity, equity, and inclusion training and initiatives for all staff
- Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives
- Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield;
- Life insurance, short-term disability and long-term disability insurance;
- 403(b) Retirement Plan;
- Flexible Spending Accounts for medical and dependent care reimbursable expenses;
- Transportation pre-tax payroll deduction for metro;
- Tuition Reimbursement for graduate studies;
- Employer paid lunch time;
- And much more!
About Us:
Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable.
At Community of Hope, we care for families by providing direct services with a focus on prevention, healing, and wellness. We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work. In 2020, and in 2014, 2016, 2017, 2018, we were selected as one of The Washington Post 150 Top Workplaces based on feedback from our staff.
Check out our website for more information here.
Check out our website for more information here.
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