Job description

As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

· WIC Reception Work:

· Answers phone, direct calls, answer question, and screen potential participants.

· Handles appointment scheduling and rescheduling in books and/or on the computer.

· Greets and checks in participants.

· Manages flow of people in reception area.

· Directs participants to appropriate staff.

· Keeps adequate supply of program pamphlets for participants.

· Runs educational videos, as needed.

· File Management:

· Obtains new participant ID number or obtain existing number from system.

· Collects basic participant information for eligibility screening.

· Prepares charts with appropriate forms.

· Pulls and files charts for active and terminating participants.

· Certification:

· Verifies category, identity, income, and residency to determine WIC eligibility. Collect and enter participant demographic data.

· Fills out eligibility form.

· Reads/explains WIC rights and responsibilities to participant.

· Makes required referrals to TAFDC, Medicaid, and Food Stamps program.

· Makes referrals to other non-WIC services as needed.

· Provides ID folder, vendor list, and WIC food list to participant.

· Authorizes signature.

· Processes participant proxies for check pickup.

· Matches black printed check number with red number already on check and number on signature log.

· Matches “void in hand” checks and logs at end of day.

· Deals with lost checks (void/reissue, notify state/ complete form). Notify state of check ranges if upload does not occur.

· Ensures blank checks are safe when not in use.

· Explains to participants about food list and vendor list as needed.

· Notifications:

· Sends/gives out notification letters.

· Prints letter labels on computer.

· Documents on letter logs or participant chart all letters given or sent.

· Computer Management:

· Starts up/shuts down computers at beginning and end of day.

· Calls state help desk to solve computer or printer problems.

· Keeps computer equipment clean.

· Quality Assurance:

· Ensures thoroughness, accuracy, and attention to detail in record keeping, scheduling and follow-up, while maintaining efficiency.

· Double- checks own for accuracy.

· Provides ideas to supervisor for increasing efficiency in the office.

· Performs other duties as required.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Language:

• Bilingual (Preferred)

Work Location: One location

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