Job description

If you want to make a positive impact in the lives of Oklahoman's, join us at the Center for Public Management (CPM) because that is what we do daily. We provide public sector agencies, staff, service providers, clients and community partners training, research, and consultant support for professional and programmatic development.

Class Starts April 17th, 2023!

This is an Education Support Center job.

The Center for Public Management with the University of Oklahoma is hiring Energy Program Assistants. These agents will be required to assist low-income and vulnerable clients with their LIHEAP Applications.

Duties Include but are not limited to:

Answering calls via inbound queue from clients wishing to apply for energy assistance and answering clients’ inquiries regarding the program or their application.

Processing and completing clients’ applications and making outbound calls to finalize out applications as needed.

Providing education and technical assistance for state agency customers regarding program and case details and associated follow-up requirements.

Maintaining case management systems by documenting any required follow-up and contact outcomes.

Navigating case management and database systems ensuring client confidentiality is maintained.

Required Education: GED/High School Grad OR an equivalent combination of education/job related experience AND:

6-12 months experience in customer service, education, technical assistance, social services and/or general office duties

You will have your own private cubicle workspace and have the potential to transition to a work from home after completing training and meeting performance expectations.

The hours are Monday through Friday, with various shifts starting from 7 am to 7 pm. 8 hour shifts only

This position is in Noble, Oklahoma.

Job Type: Full-time

Pay: $16.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Noble, OK 73068: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Noble, OK 73068

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