Job Title Production Support Engineer

Corporate Title Assistant Vice President

Location Jacksonville, FL

Overview

The Liquidity Technology division is responsible for the development and operation of all applications belonging to the liquidity business. We support technology-heavy business areas that work in closer cooperation with us and that fully supports Deutsche Bank's new IT strategy. We are a fundamentally global organization, and you will work very closely with partners in our international locations. We are building a diverse, developer-focused, highly effective tech organization with the goal of advancing our business. Liquidity banking applications services the needs of business areas spread across all Region Asia Pacific (APAC), Europe, Middle East, and Africa (EMEA), and US regions and production support Engineering team spread across globally.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift, and volunteer programs

What You’ll Do

• Managing a set of Liquidity applications, while developing a good understanding of the activities required to execute production management functions and ensuring the Service Operations team provides optimum service level to the Business lines supported

• Take overall responsibility for the resolution of incidents and problems within the team while overseeing the resolution of complex incidents to ensure that the right problem-solving techniques and processes are applied, as well as assisting in managing business stakeholder relationships and defining and managing OLAs with GT stakeholders

• Participate in regular meetings with stakeholders, prepare and document meetings, and track progress, while ensuring the team understands OLAs and resources appropriately and are aligned to business Service Level Agreement (SLAs)

• Provide strict production gatekeeper function by reviewing the solutions coming from Application services and ensuring that nothing goes into production operation unless all prerequisites have been met and that the different component operators accept it

• Undertake specific functions within the relevant production management process as identified for the specific production management area and participate in regular meetings with stakeholders, prepare and document meetings, track progress and communicates to stakeholders, while collecting, interpreting, and responding to changes in production data, as appropriate, and tracking the implementation of resolution tasks, as well as providing regular and reliable reporting of relevant data to meet management requirements

• Understand thoroughly the end-to-end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations), while maintaining an end-to-end view of the application and infrastructure landscape, as well as providing input and contribute in Production Management related audits and engaging with other service management groups to understand business requirements

Skills You’ll Need

• Recent experience of applying technical solutions to improve the stability of production environments

• Working experience of some of the following technology skills: Operating systems (e.g., UNIX, Windows) and the underlying infrastructure environments, Middleware (e.g., Message Queue (MQ), WebLogic, Tomcat, Jboss, Apache, Kafka and similar), DAP, DWeb, Fabric, Database environments (e.g., Oracle, MS-SQL, Sybase, No Structured Query Language (SQL)), Automation, monitoring, and data analytics tools (e.g., Monitoring tool (Geneos/Nagios), scheduling tool (Control-M /Autosys), Ansible, Blue prism, App dynamics, Splunk and similar tools), and Scripting languages (e.g., UNIX shell and PowerShell, PERL, Python, GitHub, Spring boot, JAVA/.NET and similar programming languages)

• Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes

• Extensive experience in IT in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function

• Experience of end-to-end Level 2,3 management and good overview of Production/Operations Management overall, supporting complex application and infrastructure domains, and DevOps / Site Reliability Engineering (SRE) with knowledge and development experience in Ansible automation

Skills That Will Help You Excel

• Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues

• Excellent troubleshooting and problem-solving skills

• Excellent communication skills, both written and verbal, with attention to detail

• Ability to work in virtual teams and in matrix structures

• Good analytical and problem-solving skills

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

Deutsche Bank Values & Diversity

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision

Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life

Hear from our people and look inside our office: DB@The Muse

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Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.



We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: "EEO is the Law poster" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .