Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Fireman’s Insurance Services (VFIS), was founded in 1961. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more

About the Position

Glatfelter Insurance Group is seeking a President for our Glatfelter Claims Management (GCM) division. This strategic leader will ensure the appropriateness of claims payments, support adequate reserving, legal and allocated expenses, and reduction of claim costs for programs with delegated claims authority.

Key Responsibilities

• Deliver superior claims services and capabilities to maintain GCM as the service provider of choice in the marketplace. Develop, position, market, and deliver superior claims services and capabilities in a manner that effectively leverages GCM’s strengths as a competitive differential in the market. Ensure a reputation of Claims excellence in the marketplace
• Drive strategic support and value by managing the total cost of claims through improved claims handling processes, data usage, innovation, and technology solutions to achieve reduced volatility and greater operational and expense efficiency. Accountable for all claims KPIs, metrics, and review processes
• Establish strong and collaborative relationships with the Glatfelter Underwriting Services and Glatfelter Program Managers leadership teams. Create mutual understanding of overall parameters and goals to drive effective execution of business model
• Ensure meaningful reporting on claims intelligence and analytics and sharing relevant insights with Glatfelter Underwriting Services leadership teams
• Lead ongoing Claims strategic initiatives through programs that foster an environment of continuous improvement
• Partner with Underwriting, Product Development, Actuarial, and Sales on relevant projects, quarterly and annual profitability, and reserving reviews
• Apprise the leadership teams of changes and trends in the legal, regulatory, and claims environment
• Represent GCM as the Claims lead with brokers and clients during the claim issue resolution process
• Maintain an effective litigation strategy
• Represent the claims capability for GCM to carriers, regulators, rating agencies, and current and prospective business partners

What We’re Looking For

This strategic leader will possess the following qualities:

• Extensive knowledge of insurance coverages with independent ability to interpret complex insurance policies and make appropriate decisions
• Demonstrated ability to create and implement strategy, manage vision and purpose, and develop organizational capability resulting in achievement of results
• Proven strategic leadership skills in developing vision and purpose, driving for results and building and leading high performing teams
• Skilled leader of change; versatile, client focused, results oriented
• Licensed as an Independent adjuster for the states serviced by GCM

Experience

• Minimum of 15 years of claims handling experience in all commercial property & casualty lines of business
• Minimum of 5 years of claims handling experience in Accident & Health and Workers’ Compensation preferred
• Minimum of 10 years of claims leadership experience including oversight of multiple products and geographies

Education

• Minimum Bachelor Degree or equivalent
• AIC, CPCU, Claims Law, JD, preferred

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family and volunteer needs.

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.