Job description

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

The Phlebotomist Special Procedures works under the general supervision of the Pre-Analytical Services Manager and serves as an integral member of the Laboratory department. The Phlebotomist Special Procedures possesses 1-2 years of Phlebotomy experience and specializes in either Specimen Processing or Pre-Admission Testing. The Phlebotomist Special Procedures is responsible for the collection and submission of samples and facilitating the flow of specimens and specimen requirement information. The Phlebotomist Special Procedures also performs EKG testing according to defined protocol and ensures timely download of EKG machines as appropriate and/or maintains specimen integrity in the specimen processing area of the laboratory.

SAMPLE COLLECTION & INTEGRITY:
Utilizing standard venipuncture techniques, appropriate blood specimens are collected and integrity maintained by correct collection protocol.
Performs specialized blood collection tests such as blood cultures, adhering to defined protocol with no deviations.
Adheres to strict standards when labeling blood specimens/non-blood specimens and provides the required information as well as ensuring adequate patient identification with each patient encounter.
Follows all defined policies and procedures for universal blood and body fluid precautions and Infection Control practices.
Maintains appropriate professionalism at all times explaining blood collection to patients while ensuring patient rights, safety, privacy, confidentiality and "customer relations" philosophy.
Performs Urine Drug Screen and COC collection, Blood Alcohol, and H. Pylori Breath test collection according to defined protocol as necessary.

WORKFLOW & ASSIGNED DUTIES:
Manage patient workload.
Demonstrates competence with Laboratory Information System.
Processes specimens ensuring proper identification and monitoring specimen integrity for testing. This includes specimen sorting, computer receipt/changing orders, centrifugation, and specimen aliquoting.
Responsible for delivery of identified specimens to laboratory either via pneumatic tube system or manual transport in a timely manner to ensure accurate reporting and turn around times.
Transport specimen between facilities as assigned.
Responsible for maintaining phlebotomy trays and phlebotomy supply inventory.
Performs off-site phlebotomy as assigned.

QUALITY AND EDUCATION:
Attends Phlebotomy staff meetings or reads and acknowledges meeting minutes.
Demonstrates current knowledge of the organizational occurrence reporting process and expectations.
Identifies opportunities to participate with quality improvement initiatives/teams.
Maintains CAP regulations and guidelines in all phlebotomy practices

USE RESOURCES:
Identifies when questions or activities are beyond their personal skill mix and uses critical thinking skills to determine the most appropriate resource to utilize.
Maintains current knowledge and skill needed to effectively and accurately access available resources (i.e. SOFT, Mayo, etc.)
Demonstrates service recovery by involving Customer Service, Patient Relations, or Preanalytical Services Manager.
Demonstrate ability to properly utilize Vocera.

Other duties as assigned

SPECIMEN PROCESSING:
Demonstrates a strong understanding of overall lab processes and procedures with special attention to specimen requirements and testing.

Demonstrates careful attention to detail and the ability to multitask.

Follows and helps identify best practices to achieve optimum turnaround times.

Works collaboratively with internal/external staff in the delivery of quality clinical laboratory services.

Serves as a resource for both internal and external customers of the laboratory for the flow of specimens and specimen requirement information between requesting, collecting, transporting, testing and reporting parties.

Understands the basic operation of the Automation Line and other instruments in the processing area.

Demonstrate critical thinking skills to trouble shoot basic problems or refer them to the appropriate person.

PRE-ADMISSION TESTING:
Performs EKG testing according to defined protocol, ensures timely download of EKG machines and documents on appropriate log sheet.

Works closely and collaboratively with the PAT department to complete paper
charts and filing.

Documents clinical data into the Hospital Information System.

Responsible for maintaining the phlebotomy supply inventory in the PAT
department.

Serves as a key resource to SDS, ATU, Endo, PACU, OR and PAT by floating to different areas as needed.

• High School Diploma or GED equivalent required
• Associates degree in related field preferred
• BLS for the Healthcare Provider by 60 days after hire required
• Valid driver's license with no restrictions required
• Strong proven customer relations skills required
• Basic computer skills required
• Medical terminology knowledge required
• Phlebotomy Certification or Medical Assistant preferred
• Advanced training in analytical processes and information systems preferred
• 1-2 years phlebotomy experience, with experience in hospital and or/independent laboratory setting, preferred.
• Prior hospital or physician office registration experience preferred
• Experience with Laboratory Information System, ABN software, and insurance databases preferred

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy

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