Job description
TITLE: Staff Pharmacist (Non-CA, Full Time) FLSA: Exempt
SUMMARY:
This is for a full time pharmacist position to support 7 Northern Phoenix area/ Peoria/ Glendale/v Scottsdale Target CVS Pharmacy locations
Health is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we’re helping people on their path to better health—from advising on prescriptions to helping manage chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. A Staff Pharmacist plays a key role at CVS Health as our pharmacy teams are at the forefront of this mission and are critical in both shaping healthcare and helping people on their path to better health.
The Staff Pharmacist supports the Pharmacy Manager in supervising the technician support staff who help customers on their path to better health. The Staff Pharmacist is responsible for supporting the Pharmacy Manager in the management, oversight and operation of all aspects of the pharmacy within his/her store including pharmacy practice, regulatory requirements, quality assurance, customer service, personnel management, inventory management, financial profitability and loss prevention. A key component of the Staff Pharmacist role is keeping customers and patients healthy through adoption and management of our patient care programs. Staff Pharmacists are also responsible for supporting the Pharmacy Manager in the development and performance management of the technician support staff, identification of critical business opportunities, establishing meaningful solutions to drive performance and growth and successfully implementing those plans by managing and directing the technician support staff to accomplish these goals.
The ability to travel and cover stores across a defined geography is an expectation of Floater Pharmacists
SCOPE:
This job description applies to all full time Staff Pharmacists outside of California
ESSENTIAL FUNCTIONS:
Customer Service / Patient Care / Quality Assurance
SUMMARY:
This is for a full time pharmacist position to support 7 Northern Phoenix area/ Peoria/ Glendale/v Scottsdale Target CVS Pharmacy locations
Health is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we’re helping people on their path to better health—from advising on prescriptions to helping manage chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. A Staff Pharmacist plays a key role at CVS Health as our pharmacy teams are at the forefront of this mission and are critical in both shaping healthcare and helping people on their path to better health.
The Staff Pharmacist supports the Pharmacy Manager in supervising the technician support staff who help customers on their path to better health. The Staff Pharmacist is responsible for supporting the Pharmacy Manager in the management, oversight and operation of all aspects of the pharmacy within his/her store including pharmacy practice, regulatory requirements, quality assurance, customer service, personnel management, inventory management, financial profitability and loss prevention. A key component of the Staff Pharmacist role is keeping customers and patients healthy through adoption and management of our patient care programs. Staff Pharmacists are also responsible for supporting the Pharmacy Manager in the development and performance management of the technician support staff, identification of critical business opportunities, establishing meaningful solutions to drive performance and growth and successfully implementing those plans by managing and directing the technician support staff to accomplish these goals.
The ability to travel and cover stores across a defined geography is an expectation of Floater Pharmacists
SCOPE:
This job description applies to all full time Staff Pharmacists outside of California
ESSENTIAL FUNCTIONS:
Customer Service / Patient Care / Quality Assurance
- The Staff Pharmacist delivers and leads others to deliver, exceptional service to our customers
- Establishes trust and confidence with customers and patients by ensuring the technician support staff is maintaining service standards according to company guidelines
- This includes diagnosing the root cause of service opportunities and implementing corrective actions with the technician support staff when necessary
- Immediately acknowledges and greets customers in a courteous and professional manner and coaches the technician support staff to do the same
- Helps to minimize healthcare costs by assisting customers that are affected by changes in programs, legislation, and Third Party insurance
- Actively meets and exceeds customer needs by driving compliance and adoption of all pharmacy workflow standards
- Including ensuring the appropriate schedule is implemented to best serve the needs of the customer and business in accordance with budgeted payroll hours and workflow model
- Partners with front store management to drive and develop solutions to enhance the customer experience
- Assists pharmacy and front store customers with their questions and concerns
- Takes accountability for customer and patient satisfaction and persists to resolve the person’s unique problems until a solution is found
- Helps patients and customers on their path to better health by providing counseling when appropriate
- Solicits information about a customer’s medical history to give appropriate medical advice
- Maintains high quality assurance standards by leveraging the appropriate systems and tools during final verification, Drug Utilization Review (DUR), dispensing incident notification and report completion
- Communicates and collaborates with all healthcare professionals to provide coordinated and optimal patient care
- Offers and provides clinical services, such as health screenings and the administration of immunizations*
- Immunizing is an essential function of the job for pharmacists who are hired on or after 4/18/2016
Professional Practice
- Keeps our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all times
- Includes exercising corresponding responsibility and professional judgment in the filling of all controlled substances
- Keeps our colleagues safe by enforcing a safe work environment that fulfills the required regulatory and company policies and procedures and holds colleagues accountable for maintaining such an environment
- Maintains through the team a clean, organized and professional pharmacy department, according to CVS standards
- Communicates with customers/patients while protecting their confidential health and drug information according to HIPAA
- Participates in all required aspects of the prescription filling and pick-up process and use of pharmacy computer system including, but not limited to, operating the cash register, data entry of prescription orders, and resolving Third Party issues. Retrieves and files prescriptions appropriately according to State and Federal Law
- Communicates with Field Management and Corporate regarding any required reporting including, but not limited to, regulatory agency visits and maintains confidentiality thereof
- Actively prevents diversion and theft by complying with all Loss Prevention procedures. Properly secures the pharmacy department, safe, and pharmacy department access
- Includes properly reporting loss of drug product in accordance with state and federal guidelines
Personnel Management
- Ensures the technician support staff is positioned to help patients on their path to better health by providing timely and ongoing feedback, both appreciative and developmental
- To best serve our customers and meet our financial goals, communicates performance expectations and results to the technician support staff. Organizes information and important correspondence in a way that can be easily understood and accessed by the technician support staff
- Formulates clear objectives, relays pertinent information to technician support staff and holds them accountable for meeting objectives
- To establish a broad base of highly skilled team members capable of delivering on our company purpose, the Staff Pharmacist is responsible for assisting the Pharmacy Manager in driving training and development of the technician support staff
- Keeping our company values in mind, supports the Pharmacy Manager with interviewing, evaluating, identifying and selecting the best talent with a range of diverse backgrounds and experiences
- Completes all required training and compliance programs and helps drive technician support staff members to do the same
- Balances assignments that capitalize on people's strengths with stretch opportunities to enable maximum development in and across the organization
- Acts as a trusted coach and mentor both within their line of responsibility and beyond
- Clearly and regularly communicates performance and behavior expectations to technician support staff including, but not limited to, maintaining a work environment free from unlawful discrimination and harassment
Operations Management
- Understands all aspects of the pharmacy, supports the Pharmacy Manager in assessing ongoing operations, and develops and executes plans to improve pharmacy performance
- Supports the Pharmacy Manager in reviewing business performance on a monthly cadence and supports corrective measures aimed at driving improved results
- Provides the technician support staff on-going feedback and direction on progress towards achieving these goals
- Protects the community and drives patient outcomes through the maintenance of daily and weekly reports and leverages information contained in the reports to assess pharmacy performance and then uses that information to support Pharmacy Manager in managing technician support staff to drive better results
- Stays abreast of organizational changes and key information by participating in all required store operational meetings and cascades communication to the Pharmacy Staff
- Builds profitable business and script growth through recommended clinical and patient care programs
- Maintains momentum by continually recognizing and celebrating short-term wins and shared successes
- Ensures customers have the medication therapy they need, when they need it by maintaining a strong in-stock position accomplished by ensuring all daily, weekly and monthly inventory management policies and procedures are followed
- Ensures pharmacy technician support staff are properly trained and capable of performing inventory functions
- Utilizes appropriate report(s) to maintain replenishment and provide feedback to team on inventory results
- Maintains a perpetual schedule II inventory and reconciles appropriately
- Responds to alarm calls when necessary
- Must have work availability to meet the needs of our customers, patients and store
- Helps provide coverage when needed, during time of illness, vacations or due to business needs
Physical Requirements of the Job
- Remaining upright on the feet, particularly for sustained periods of time
- Moving about on foot to accomplish tasks, particularly for moving from one work area to another
- Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm
- Extending hand(s) and arm(s) in any direction
- Bending body downward and forward by bending spine at the waist
- Stooping to a considerable degree and requiring full use of the lower extremities and back muscles
- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately
- Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication
- Visual Acuity: The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
- Occasional lifting of up to 30 lbs
- Exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects
Minimum Required Qualifications
- Active Pharmacy License in the state in which he/she is employed
- Not on the DEA Excluded Parties List
- Immunization Certification through an accredited organization (e.g., APhA)
- No pending felony charges or convictions for criminal offenses involving controlled substances
BUSINESS OVERVIEW:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health (Company) is committed to the principle of equal employment opportunity. CVS Health prohibits discrimination and/or harassment against persons on the basis of race, ethnicity, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. EEO IS THE LAW EEO IS THE LAW POSTER GINA SUPPLEMENT Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: http://www.cvshealth.com/careers
DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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