Job description

JOB SUMMARY: Provides exceptional customer service by completing patient registration duties. Responsible for collecting and validating accurate patient insurance information, obtaining pre-certification or authorization, and entering all necessary information into Wake Forest Baptist Medical Center (WFBMC) registration system. Informs patient of estimated liability, collects patient liabilities, identifies and refers patients in need of financial assistance to financial counseling as necessary. Fosters positive relationships with peers, patients, family members, and external customers to ensure quality services.

EDUCATION/EXPERIENCE: High School diploma or GED equivalent. Work experience in a healthcare setting (receptionist, registration, financial assistance, etc.) preferred. Working knowledge of applicable rules, regulations and guidelines governing insurance payers and reimbursement preferred. Bilingual (Spanish) strongly preferred. Computer skills to include word processing required.

LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A

ESSENTIAL FUNCTIONS:

1. Collects patient critical data elements, registration information, and completes documents, prioritizing workload.

2. Ensures accurate patient identification and addresses sensitive information with confidentiality.

3. Obtains authorizations, pre-certs, documentation when applicable, referrals, reviews and requests medical record information as necessary.

4. Communicates insurance benefits and liabilities with customers.

5. Collects past, current and future payments due and advises customers of financial responsibility and resources.

6. Provides excellent customer service through all interactions and resolves complaints promptly.

7. Works well independently and as part of a team.

8. Accesses hospital systems, office technology, payer websites and other resources for assigned responsibilities.

9. Adheres to the Medical Centers Values and policies while meeting departmental productivity goals and standards.

10.Communicates effectively with various internal and external healthcare team members.

11.Attends required training classes, seminars and meetings.

12.Performs additional tasks and responsibilities as requested by department management.

SKILLS/QUALIFICATIONS: Evidence of good interpersonal skills with customer service focus Effective communication skills (oral and written) and creative problem solving Ability to work with Web-based programs to review insurance eligibility and benefits Ability to multi-task Strong math and analytical skills Attention to detail

WORK ENVIRONMENT: Clinical and office environment Regular exposure to the risk of blood-borne diseases, infectious, and contagious diseases Contact with patients, family members, visitors, co-workers, and medical staff under a wide variety of circumstances. Subject to multiple interruptions Requires working under stressful conditions with providers and patients Handles complaints, settles disputes, and resolves grievances and conflicts Occasionally works irregular hours.

Job Type: Full-time

Pay: $17.50 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Work setting:

• In-person

Ability to commute/relocate:

• North Wilkesboro, NC 28659: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.