Performance Customer Service Administrator

Country/Region: GB

City: Faslane, Helensburgh

Job Title: Performance Customer Service Administrator
Location: Faslane, Helensburgh, UK - Hybrid
Compensation: £23,802 + 35% shift allowance + benefits. Details of attractive shift pattern below.
Role Type: Full time / Permanent
Role ID: SF 47975

Lets meet goals together

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Performance Customer Service Administrator at Faslane, Helensburgh

As an international defence company, we support and enhance our customers’ defence and security capabilities and critical assets, meeting their requirements of value for money, increased availability, modernisation and flexibility

Clyde

The Performance Customer Service Administrator is based within our Clyde business area.

As the Ministry of Defence’s commercial partner at HMNB Clyde, Babcock provides specialist engineering support services, including the management of infrastructure and nuclear facilities. We also deliver operational maintenance, upgrades and repairs to support Royal Navy vessels, including the Vanguard and Astute-Class nuclear submarines.

The role

The difference our new Performance Customer Service Administrator will make
As a Performance Customer Service Administrator you’ll have a role that’s out of the ordinary. You will be part of a team following a shift working pattern, below is an example of the 35-day rota system which repeats itself. Each working shift is 12 hours. Day shifts at 08:00 - 20:00 hours, night shifts are 20:00 - 08:00 hours. All Nightshifts will be working from home

The Customer Services Department operates 24/7 as the single point of contact for all requirements within HMNB Clyde. The primary objective of this role is to respond to all customer enquiries and assess and action requests for services, ensuring all interactions are effectively and efficiently recorded and processed. This includes raising tasks and producing Maintenance and Reactive Work orders for Maintenance Teams and liaising with Planning teams.

At Babcock, we have a history of helping talent go far. With our track record of innovation, you’ll continually develop your knowledge and expertise.

Essential experience

• MS Office – specifically MS Excel
• ERP system knowledge desirable but not essential
• Good communication and organisational skills
• You should hold or have the ability to obtain SC Clearance

What we offer

Babcock International
For over 130 years, we have helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. Change begins with our people and our shared Principles: be curious; be courageous; own and deliver; think: outcomes; collaborate; and be kind. These values not only guide the way we work, but also our efforts to reach net-zero carbon. Yes, our ambitions are big, but together, we can achieve them.

Armed Forces Covenant

We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. If you are a reservist in the armed forces, we provide up to ten days special paid leave in support of your training commitments.

Application Guidance

All applications should be made online. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

Closing Date 24th November 2022

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