We are currently looking for a service focused individual with a comprehensive payroll background to become a valuable resource to our clients at HowardSimon, a Strongpoint Partner. Clients seek our support on various payroll issues and our team provides next level service by establishing client relationships, providing knowledge and solutions.

HowardSimon is part of Strongpoint Partners, a leading tech-enabled financial services retirement platform backed by Shore Capital Partners (SCP). Strongpoint and its affiliate partners provide third-party administration of retirement plans and outsourced HR and payroll solutions to small and medium-sized businesses. Strongpoint offers an integrated software platform for retirement planning and payroll, and is pursuing a growth strategy that includes add-on acquisitions and organic growth initiatives. Our culture is defined by teamwork, integrity, innovation, a growth mindset, and a passion for providing great service to our clients. With brands such as HowardSimon, Jocelyn, Retirement Strategies Group, we are building a winning team with a family spirit, and helping to secure our customers’ financial futures, from hire through retire.

**This is a hybrid/remote opportunity with preference for Chicago, IL and surrounding states.**

Responsibilities:

• Support clients with payroll related questions, resolve and respond timely to employees with a high level of customer service via email and/or phone
• Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered
• Handle escalated or complex payroll situations
• Responsible for managing up to 150 accounts through daily client interaction & relationship management
• Troubleshoot payroll software issues and communicate solutions with confidence
• Maintain up to date industry knowledge and monitoring changes in regulations
• Assist with numerous department projects and client initiatives
• Collaborate and work closely with Client Service team/cross-departmentally on variety of tasks

Requirements:

• 3-5 years comprehensive payroll provider experience, FPC or CPP a plus
• Enthusiasm for client service is a must!
• Payroll software experience with the ability to troubleshoot (Millennium preferred)
• Experience in providing client service to multiple levels of an organization
• Ability to manage competing, high priority tasks
• Exceptional verbal and written communication skills
• Strong computer aptitude, which includes expertise with Microsoft Excel as well as payroll software experience with ability to learn new systems
• Ability to act with integrity, be proactive with client needs, seek to continuously improve service, constantly focus on professional growth and work collaboratively with the entire team
• Eagerness to grow within the company and willing to learn
• Ability to be a self-starter and maintain a proactive approach to work

Why work at Strongpoint?

• Competitive Benefits
• Medical/dental/vision benefits – Start on day one! Several different plans to choose from including a $0 premium plan for employee-only
• FSA/HSA (with employer contribution for HSA plan)
• 401(k) contribution match
• Company paid disability & life insurance
• Vacation: Starts at 3 weeks/year, accrual basis (allotment increases with tenure)
• Sick time: 10 days up front, no carryover
• 10 company paid holidays (8 scheduled and 2 floating)
• Learning & Development Opportunities
• Professional development and continuing education allowances
• Culture of development and the internal tools to enable our employees to do their best work

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