This position supports the Treasury Management Operations Division in the Wholesale Lockbox Department. The individual who fills this position will be responsible for processing, rejecting, and/or re-associating incoming mail daily. As a mail-prep associate, you will be responsible for processing Healthcare, Non-Healthcare, and Retail accounts based on the customer and departmental instructions. This position is also considered a production-oriented position, which includes adherence to Client based service level agreement goals.

• Open and remove all content from envelopes
• Review customer instructions to determine method of processing
• Accurately process and/or reject incoming mail according to the customer’s instructions and departmental procedure.
• Follow the 5-step process for negotiating checks by verifying:The payee name, the written dollar amount, the numeric dollar amount, the MICR line, andthe restrictive notations on the check.
• Stamp the 1st and Last item in the batch with the processor’s ID # and validate the payees
• Number the checks and the back-up documents
• May also be responsible for processing more complex accounts
• Accurately attach check images to the correct back-up documents according to the customer instructions and prepare completed batches for mail out.
• Assist in researching and identifying the root cause regarding personal errors
• Meet mail-out deadlines including reviewing rejects before mail-out
• Ensure all required quality control measures are followed
• Interacts with management and staff to ensure Service Level Agreements are achieved
• Training and Cross training others as needed
• Additional duties as assigned

• Must be at least 18 years of age and possess a H.S Diploma or GED
• Must have 1 to 3 years of Lockbox experience or related experience
• Must have the basic skills to use a telephone. computer, fax and/or adding machine as needed
• Must pass criminal background check and drug screen
• Must be detail oriented, have good problem solving skills, and accurately interpret information
• Must meet the physical demands of the job: will require repetitive use of hands and sitting for long periods of time and may require some bending, lifting, twisting, turning, and standing for long periods of time
• Must have excellent communications skills and ability to follow written and verbal instructions
• Must have experience working under strict deadlines in a production oriented environment
• Must have ability to stay until work is completed and work overtime as needed