ProMedica Monroe Regional Hospital offers a broad range of inpatient and outpatient services in southern Michigan and Ohio. A national leader in treatment of heart attack, congestive heart failure, pneumonia and surgical care, ProMedica Monroe Regional Hospital is also a pacesetter in Michigan for obstetrics, emergency care, intensive care, controlling infections and organ donation.

Position Summary:

Working under the direction of a RN, performs reception, clerical, and supportive duties in the patient care area.

Accountabilities:

1. Applies the knowledge and skills necessary to provide care appropriate to the age of the patients served (ie: infant, pediatric, adolescent, adult, and geriatric), coordinated and delegated by licensed nursing personnel.

2. Collects patient data as directed. Recognizes and reports any changes or deviations from routine to licensed nursing personnel, including abnormal vital sign, symptoms, condition changes, patient events, and patient responses to treatment.

3. Provides guest relations, fields phone inquiries appropriately. Provides support to families and significant others, assisting the nursing staff to meet these needs. Perceived as helpful and friendly to all customers.

4. Assists in providing unit secretary support including: answering phones, copying, stocking of supplies and chart forms, maintaining adequate unit and patient room supplies.

5. Collaborates with all members of the health care team and physician offices to promote a seamless patient care continuum. Facilitates prompt, efficient patient services through organizaing, prioritizing, and performing clerical activities.

6. Assists in preparing patients, physically and psychologically, for treatments, procedures, and studies.

7. Understands emergency policy and procedures and reports all emergencies and crisis situations immediately and responds appropriately.

8. Recognizes and reports changes in patient level of consciousness or behavior.

9. Assists RN/LPN/MHP with seclusion and restraint interventions, provides appropriate application for wrist, waist, and ankles as directed. Assists with care and documentation for the patients in seclusion and restraints as directed.

10. Assists with one on one patient observation as needed.

11. Performs any other job related to duties as indicated.

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REQUIRED QUALIFICATIONS

Education: High school graduate or equivalent.

Skills: Able to read, write, and speak the English language. Must have excellent communication skills and telephone etiquette. Ability to perform basic math and must have basic computer skills. Ability to deal effectively with a changing environment and be open to new ideas. Ability to function quickly in stressful situations.

Years of Experience: Previous experience as a nursing assistant or proof of satisfactory completion of a nursing assistant program in the last two years.

License: N/A

Certification: Must have CPR – BLS and AEGIS Crisis Intervention Training. Completion of Non-Violent Crisis Intervention during orientation is required.

PREFERRED QUALIFICATIONS

Education: N/A

Skills: N/A

Years of Experience: 1 year experience in working with the Mental Health population preferred. Experience as a unit clerk in an acute care environment would be beneficial to the position.

License: N/A

Certification: CNA

ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace