Our Mission, Vision, & Model of Care

At Union Community Care, our purpose is to spark equity through patient-led healthcare that welcomes and strengthens our communities by integrating body, mind, and heart through 360 care – urgent sick care, behavioral health support, social support, family medical care, dental care, and a pharmacy —all in the same area or nearby our 11+ locations throughout Lancaster & Lebanon.

We envision vibrant and healthy communities supported by inclusive healthcare that embraces each patient’s unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others.

We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity.

We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our community because we are our community. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center.

What it means to be a Federally Qualified Health Center

Union Community Care is part of a larger movement of Federally Qualified Health Centers (FQHCs), which are community-based, non-profit organizations that provide a full range of primary and preventive healthcare to their communities.

FQHCs are created by individuals in a community coming together with a mission to improve access to healthcare for those who are looking for a health home, those who don’t have health insurance, those who are under-insured, and those who are under-resourced, medically underserved and vulnerable. Every FQHC is different, but they all care for patients in a hyper-local, culturally-welcoming, and free-to-be setting.

FQHCs are vital resources in any community, and uniquely offer discounted rates or fees for medical and preventive dental services, 340B program savings on medications, and good faith estimates.

JOB SUMMARY:

The Patient Access Specialist I functions as part of the clinical care team and is responsible for delivery of excellent customer service and accurately and efficiently performing patient registration, exit and appointment scheduling.

SPECIFIC JOB DUTIES:

• Ensure all patients and visitors feel warmly welcomed at all Union Community Care sites. Set the tone for a superb care experience.
• Provides superior telephone customer service for patients seeking access or assistance. This can include rotation through Call Cloud.
• Verifies all patient demographic and insurance information and applies predetermined sliding fee discount.
• Verifies coverage of insurance if needed (must keep password current for PROMISe, Navinet, Department of Public Welfare and other insurances).
• Answers incoming phone calls (at site or in Call Cloud) professionally and knowledgably about Union Community Care access and services.
• Fully understands and can apply the Sliding Fee Discount Policy and Procedures. Offers Sliding Fee Discount to all patients. Applies sliding fee in Athena.
• Works buckets including appointments to schedule and reschedule. Checks the Portal Bucket for appointment requests. Contracts patients to reschedule cancelled appointments.
• Monitors Solution Reach appointment communication platform and cancels, schedules and changes appointments as requested by patients.
• Collects applicable fees or co-payments at the time of registration, prior to the scheduled visit.
• Performs patient check-in ensuring that all consents are current, patient account is current, and all demographic data is up to date and accurate in the e-HR.
• Prepares daily batch report and reconciles cash drawer using the registration collection closing procedure.
• Performs daily importing and scanning of necessary paperwork and forms, labels and routes documents to the appropriate recipient in Athena, deletes duplicate documents and cover sheets.
• Performs patient exit, scheduling any necessary follow up appointments and providing patients with orders and care instructions.
• Helps with other team duties including cleaning rooms, printing labels, work follow-up buckets, reviews team buckets and handles anything that can be appropriately handled by medical reception including labeling and routing of documents and other tasks as needed.
• Performs other work-related duties as assigned.

POSITION REQUIREMENTS:

• High School Diploma or G.E.D., Administrative Assistant Degree or Medical Assistant Degree
• Excellent customer service and interpersonal skills
• Exhibits excellent communication skills
• Attention to detail
• Good basic computer skills
• Ability to communicate fluently in English. Bilingual preferred
• Strong team player
• Compliance with HIPAA regulations
• Knowledge of medical terminology a plus