Job description

Job Summary
Schedule: Monday- Friday 8:30am -5:00pm

Principal Duties and Responsibilities
1. Provides centralized scheduling services for the Shared Patient Access Center. Performs tasks to meet patient access, scheduling, and patient satisfaction goals.
2. Interacts with patients and families via telephone to provide information in response to inquiries. Identify caller’s needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care.
3. Registers patients by collecting patient and insurance information.
4. Gathers pertinent information for prescription and refill requests.
5. Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to POD supervisor for further action
6. Attends and participates in team meetings as required. Contributes by making suggestions for process improvements

Required Education: High School Diploma / GED

Required Work Experience: 1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting

Preferred Work Experience: Scheduling experience in a healthcare setting

Knowledge, Skills, and Abilities
1. Strong verbal and written communication skills and active listening skills. Communicates clearly and appropriately to convey clinical messages to appropriate team members
2. Ability to remain calm in stressful situations.
3. Basic computer navigation and keyboarding skills, including the ability to multi-task and navigate between multiple systems.
4. Basic skill in collecting and analyzing data.
5. Strong and accurate data entry.
6. Ability to work with confidential information in a professional manner.
7. Basic knowledge of Microsoft Office Suite
8. Experience with Epic Scheduling and Power Chart Medical Records data preferred.
9. Ability to apply general rules to solve basic problems with an outcome that makes sense.
10. Experience with CISCO call center software preferred

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

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