Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.

Minimum Education: • Required: • High school diploma or equivalent/GED required. • Preferred: • Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. • Associates’ or Bachelors’ degree in healthcare, business or operations field strongly preferred. Minimum Experience/Knowledge: • Required: • Minimum two (2) years of experience working in a call center, customer service and/or healthcare department/ environment (or combination of that equals two or more years) • Demonstrated interpersonal skills. • Ability to multi-task. • Excellent verbal and written communication skills. • Preferred: • Knowledge of HIPPA compliance and various health insurance types preferred. • Knowledge of medical terminology strongly preferred. • Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. • Bilingual: Spanish, Chinese and other languages preferred. Required License/Certification: • Fire Life Safety (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only). The hourly rate range for this position is $23.00 - $39.10. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.