Job description
Who is Promethean?
Collaborative discovery is at the heart of the learning experience. With more than two decades helping people learn and grow together, Promethean is a true partner for educators, innovators, and business leaders. Our award-winning interactive displays and lesson delivery solutions transform learning and workspaces into creative, connected environments to foster collective success.
At the heart of Promethean is a team of education strategists, designers, and technologists that is dedicated to inspiring engagement and empowering teachers and students around the world. Our goal is to make education technology commonplace in all learning environments, and we strive every day to develop intuitive solutions that speed learning, insights, and creativity.
The Promethean team spans the globe and our work impacts the lives of millions of teachers and students. We stand by our solutions and our employees, offering highly competitive benefits and compensation, as well as providing a work-life balance that lifts and sustains us as we navigate a new future.
We are #TeamPromethean. Join us.
The Operations team is a global unit dedicated to helping our products go where they need to be, our customers being successful, and our organization to achieve at an exceptionally high level. We do work that makes a difference. Being a part of our team means that success is both attainable and well-earned.
The Partner Support role is to manage the assigned partners and service providers to deliver a best-in-class post sales customer service. This role will be responsible for ensuring the partners and service providers are trained appropriately, on all aspects of post sales, support and warranty processes and adhere to Promethean processes and agreed service levels, as if they were Promethean.
Job Duties and Responsibilities:
- Manage the assigned region Support and Service Providers, by ensuring:
- Product Service Providers are customer focused and deliver quality services at competitive pricing
- On Site Service Providers are customer focused and deliver quality services at competitive pricing
- Channel (Distributors and Resellers) partners deliver quality services to end customers through continuous monitoring
- In field reactive Product support and Investigation in region
- Continual monitoring and evaluation of our service providers and services for performance and cost efficiencies
- Coordinate all required product and process training for installation and service on new products or new partners
- Ensure excellent customer service of Service Providers by constantly reviewing processes for continuous improvement.
- Ensure each team member works collaboratively with its region cross functional teams with instructional media creation, event support and installations
- Ensure each team member works collaboratively and communicate effectively with its region cross functional teams on escalated service issues to successful resolution
- Assist and coordinate chargeable repairs in region with service providers
Job Skills and Qualifications:
- 2-3+ years' experience in Hardware Support and Services management
- 2-3+ years' experience of electronic products
- 2-3+ years' experience of onsite and workshop electronic hardware repair practices and processes
- Excellent communication skills (verbal & written)
- Mechanical or electrical engineering degree or certification
- Project Management qualification and experience (an advantage)
- Ability to demonstrate competent technical knowledge and aptitude to perform all business operational support tasks
- Knowledge of health & safety activities, risk assessments and method statements
- Be able to demonstrate Strong leadership, self-motivated and innovative approach to continuous development
- Experience of report generation – Cognos and Microsoft packages essential (BI tools an advantage)
- Knowledge of Salesforce.com preferred
Travel is required- Tuesdays & Wednesdays in office
Base Range: $64,400 - $78,700 + Bonus Eligible
Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.
Our benefits include:
- Medical, Dental, and Vision Insurance
- Spending Accounts (FSA and HSA)
- Disability Programs
- 401(k) Retirement Plan with Matching
- Generous PTO and Holidays
- Parental Leave Programs with Child Care Subsidy
- Paid Volunteer Time Off
- Well-Being Programs (For example, company-wide health challenges)
- And more!
At Promethean...
We take our work seriously because it has impact! We empower students worldwide to learn. We are driven to continuously innovate and develop educational technology that inspires students to unleash their potential. We believe in the power of education to change the world and come to work each day with our sleeves rolled up ready to make a difference! However, we also appreciate that life isn't just about work. We are a small company with big rewards and understand that you also need time to unwind. Join a company where you can be your best self, work on challenging problems, and have some fun along the way; join Promethean.
Promethean is honored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences, our people, company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation or gender identity), age, marital status, disability, military or veteran status; or any other protected classifications or characteristics under applicable local laws. In addition, Promethean values privacy and the protection of personal information.
For information regarding personal information we collect and our use of such data please see our privacy policy: https://bit.ly/2I83hwP
Please contact recruiting@prometheanworld.com if you have an accessibility request at any point during the hiring process.
#Promethean #EdTechJobs
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