Job description

Night Auditor- 11p-7a Flexible days required

We are looking for an energetic, fun and outgoing personality to join our team. The position needed is required to work 40 hours a week, overnights. The team member must be flexible and have strong people and problem solving skills.

Responsibilities:

• Balancing the accounts from day shift- counting and balancing cash register
• Managing front desk activity and handling guest check-ins and check-outs, Must have strong problem solving skills.
• Ensuring customer satisfaction by scheduling wake-up-calls, delivering amenities, and resolve any guests concerns.
• Handling customer requests and complaints and directing other employees or departments accordingly
• Answering phone calls, making reservations and completing check-list.
• Managing and updating all official documentation pertaining to the role
• Complete all training assignment per Marriott standards.
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments. Email any issues or concerns to Management and following up with incident reports.
• Must have strong customer service skills
• Knowledge of safety and security procedures reporting all issues and completing reports if needed.
• Walk the property and ensure all doors and floors are checked/ locked for safety of staff and guests.
• Ability to perform computer-based tasks, Fosse knowledge, GXP and Marsha
• Must be able to pay attention to details, have excellent time management and able to multitask.
• Excellent verbal and written communication skills
• Ability to solve problems and diffuse tense situations when situation occurs.
• First aid/ CPR certified

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Signing bonus

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person

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