Job description

If you are looking for a mission-driven, for-profit company and are committed to building transformative technologies, read on.

Copia™ makes healthy food more accessible by helping businesses redistribute high-quality surplus food to feed people in need. Businesses and our nonprofit partners use our technology platform to feed their communities, save money, and reduce waste.

We are looking for an independent, personable, and reliable Part Time LiveOps and Support Associate to join the Copia team and work with us to continue imagining and enhancing our services to support our vision that is delightful for our food donors, recipients, and team.

The LiveOps and Support Associate, reporting to the VP, Operations, is responsible for managing our command center of food pick-ups, coordinating clients who donate food, recipients who receive food, and drivers who deliver food. The ideal candidate has success working in a remote, start-up organization.

Responsibilities

• Provide excellent real-time support for customers, drivers, and recipients
• Monitor internal applications to ensure that each delivery is 100% successful
• Guide delivery drivers to the correct pickup and dropoff location
• Notify recipients of deliveries
• Escalate, handle and document issues as they arise
• Utilize Zendesk and software tools for communication with customers, recipients and drivers
• Utilize Slack and JIRA for internal communications and issues reporting

You are the right person for this role if you are:

• A creative and versatile problem solver. You thrive in a fast-paced, constantly changing environments by creating structure and process where there is none, with a desire to iteratively improve existing processes
• Have a genuine mindset of gratitude and operate with integrity
• Transparent and empathetic
• Adaptable to a fast-paced start-up environment
• Have previous email, phone and live chat experience
• Have some flexibility to fill different schedules, Wednesday - Friday availability is preferred

Our Team

Our team is our foundation. We pride ourselves on intellectual curiosity while striving to operate with excellence through problem solving, thoughtful intent, and taking meaningful risks. We create a sense of belonging by cultivating trust and respect, embodying a generous spirit and expressing gratitude to one other. We operate with integrity and are committed to improving lives and our planet.

Job Type: Part-time

Pay: $15.00 per hour

Schedule:

• Evening shift
• Weekend availability

Application Question(s):

• What are the values that you embody and look for in your work?
• When are you looking to start and days/hours availability?
• This role involves managing fast paced live operations in a remote setting. Tell me about a time you've had to make a quick decision in real-time and what the result was? What did you learn from that?

Work Location: Remote

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