Job description

This full-time position is located in Grass Valley, California (a halfway point between Lake Tahoe and Sacramento).

Hospitality House began as a shared vision in 2005 when concerned Nevada County citizens came together to help individuals struggling with homelessness. After operating as a nomadic shelter for eight years, Hospitality House opened its doors as an emergency shelter, Utah’s Place, in 2013. It became the first and only permanent homeless shelter in Nevada County and remains the only general use emergency shelter today. Hospitality House plays a critical role in the community, offering emergency shelter, street outreach, food, clothing, job training, customized case management, mental health counseling, enrichment classes, transportation, recuperative care, pet-care, housing assistance, and homelessness prevention services.

If you share our vision of helping Nevada County residents return to housing with care and compassion, we invite you to join our team! The Outreach Case Manager plays a critical role on the frontlines of addressing homelessness in our county. The ideal candidate brings a passion for helping others, experience working with vulnerable populations, and a can-do attitude.

POSITION SUMMARY

Under the direction of the Outreach Manager, the Outreach Case Manager is responsible for resource linkage, case management, and support for individuals experiencing homeless in Nevada County. The Outreach Case Manager also works to help minimize neighborhood tension, enhance community rapport, and help clients uphold Hospitality House’s “Good Neighbor Policy” and “Mutual Respect Code.”

ESSENTIAL DUTIES AND RESPONSIBLITIES

• Engages individuals experiencing homelessness in the community and help them access services, providing opportunities that lead to permanent housing solutions
• Helps disabled and emotionally distraught homeless individuals utilize Hospitality House transportation services including the Homeless Access Transportation (HAT) van.
• Responds to concerned citizen and business owner phone calls promptly, deescalating situations in an effort to help community members and reduce the number of calls to law enforcement.
• Works collaboratively with the partnering agency teams and local service providers.
• Connects clients with drug and alcohol treatment programs.
• Facilitates and participate in camp cleanup events; managing the associated resources. (i.e. hand tools, garbage bags, and personal protective equipment.)
• Collects data including demographic information, services, and referrals.
• Inputs data including but limited to client case plans, intakes, and six-month follow-ups into secure and relevant databases timely and accurately.
• Responds to requests from shelter staff regarding infractions of the “Mutual Respect Code”, “Good Neighbor Policy”, and other shelter policies.
• Reports criminal activity to law enforcement timely and accurately.
• Follows up with concerned citizens and business owners regarding incidents while maintaining client confidentiality.
• Communicates with the Outreach Team daily proactively notifying them of any issues.
• Attends community meetings including but not limited to the Housing Resource Team (HRT) and the Homeless Outreach Team (HOT) meetings.
• Supports Hospitality House’s effort to adhere to all elements of its Shelter conditional use permit.
• Maintains daily outreach contacts log.
• Shelter duties as assigned.
• Other duties as assigned.

EDUCATION AND/OR EXPERIENCE

Associate degree (A.A.) or equivalent from a two-year college or technical school related to the field of work (social services, health and human services), preferred; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as schedules, safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and write routine office communications, schedules, lists and emails. Ability to speak effectively with groups of volunteers, members of the general public and employees of the organization.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of: Electronic

Mail Software (Gmail preferred); internet programs (including online payroll system Hub”); database systems, Homeless Management Information Systems (HMIS) preferred; Microsoft Word

ATTENDANCE

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a current and valid driver’s license with a clean record.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS

• Experience working with homelessness or other vulnerable populations preferred.
• Possesses exceptional people skills.
• Has a natural ability to show compassion and empathy while also being firm, fair and consistent in upholding the rules of Hospitality House. Modifies words and actions by gauging individual needs and the state of mind of guests and residents. Implicitly understands how to de-escalate situations to encourage the best possible outcome.
• Uses a computer to access, input and retrieve work-related information and to prepare written documents.
• Comfortable working both independently and in collaborative settings. Ability to work independently with minimal supervision.
• Must be able to communicate clearly, effectively and respectfully with others.
• Ability to lead and work within a team structure, interacting with staff, volunteers, the general public and shelter guests both individually and in a group setting.
• Possesses a natural ability to show compassion and empathy while also being firm, fair, and consistent in upholding the rules of Hospitality House.
• Understands the basic principles and practices of hiring, supervising, training, and evaluating staff.
• Possesses a general understanding of employment laws as it relates to managing staff.
• Uses a computer to access, input, and retrieve work-related information and to prepare written documents and reports.

PAY RANGE

$24.00 - $28.00 an hour.

Hospitality House offers a comprehensive benefits package for all full-time employees which includes 100% medical insurance including mental health coverage, dental and vision insurance, long and short term insurance, life insurance, and 401k.

HH Employment is available to eligible people regardless of religion, race, color, national origin, sex, or disability.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Grass Valley, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: On the road

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