This position reports to the Manager, Ambulatory Operations or designated management and is responsible for supervising employees and activities for the efficient administration of the clinic. The supervisor oversees the day-to-day operations of the resources including but not limited to, patient registration, scheduling, clinic flow, charge capture, and referring physician relations. The supervisor ensures and performs administrative support services for a physician leader, manager or similar position.

Major Responsibilities:

• Assures the efficient daily operations of the clinic, including appropriate staffing, appropriate use of supplies, workflow and productivity.
• Ensures efficient patient registration and the scheduling of medical procedures for both inpatients and outpatients. Coordinates with hospital admitting, the O.R., diagnostic & therapeutic areas, pre-surgical evaluation, and other patient care areas as necessary.
• Monitors the scheduling process to ensure highest quality customer service. Participates in interdepartmental multidisciplinary performance improvement initiatives to improve the scheduling process. Develops and recommends improvements in systems, schedules and procedures. Demonstrates the use of quality improvement in daily operations.
• Maximizes utilization of session time by manipulating daily schedules to achieve the greatest potential for patient volume.
• Monitors workflow and productivity to evaluate office performance. Takes corrective action to ensure the efficient and effective workflow.
• Assesses patient flow as well as develops and maintains systems and processes to assure efficient flow.

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Position Qualifications:

License/Certification/Education:

Required:

• Associates Degree in related field or equivalent experience.

Experience/Skill:

Required:

• Three (3) or more years of medical administrative office experience
• Demonstrated Leadership experience.
• Must have excellent oral and written communication skills, as well as excellent interpersonal skills to effectively communicate with all levels of management, patients, and staff.
• Must have excellent organizational and analytical/problem-solving skills and the ability to work independently.
• Must have the ability to coordinate and organize multiple functions and activities.
• Must be proficient in relevant computer software.

Preferred:

• Previous supervisory or lead experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.