Job description

Stockton Self Help Housing

Job Description

Employee’s Name:

Job Title: Operations Specialist

Department: Stockton Programs

Reports To: Assistant Program Director

FLSA Status: Full-time/Non-Exempt

Prepared By: HR to Go

Prepared Date: February 2019

Revised Date September 2022

Summary: The job of Operations Specialist was established for the purpose/s of providing general operation services as needed and or assigned. This position will be conducting a wide variety of property related activities; addressing immediate operational and /or safety concerns; and ensuring that all the properties are, well maintained.

“Employment decisions of personnel will be made solely on the basis of merit, skill, training, ability, and qualifications without discrimination with regard to: race, age, color, religious creed, gender, genetic information, genetic characteristics, gender identity, gender expression, transgender status, religion, marital status, military status, age, national origin or ancestry, physical or mental disability, medical condition, pregnancy, sexual orientation, or any other consideration made unlawful by federal, state or local laws.”

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Ensuring a safe working condition
• Reports maintenance issues to the Operations Coordinator
• Communicates all crises and property related issues to Operations Coordinator immediately.
• Keeps records of house rule violations, maintenance and service requests.
• Ensures that Progressive Housing & Permanent Supportive Housing have all necessary household supplies and renews those supplies monthly.
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective function of the work.
• Models SSHH values
• Maintain effective working relationships
• Regular, predictable attendance is required.
• Ability to get along and work effectively with others.
• Other duties may be assigned.

Supervisory Responsibilities: This job has no supervisory duties.

Measures of Performance: The Operations/ Maintenanceshall be considered to be performing in an acceptable manner when the following have been accomplished:

• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Effectively applies technical knowledge to solve a range of problems; Possesses an in-depth knowledge and skill in a technical area
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Tailors the content of speech to the level and experience of the audience; Uses appropriate grammar and choice of words in oral speech; Organizes ideas clearly in oral speech; Responds well to questions; Participates in meetings.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed; Listens and responds constructively to other team members’ ideas; Offers support for others’ ideas and proposals; Is open with other team members about his/her concerns; Expresses disagreement constructively.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications: Skills are required to perform multiple tasks with a need to occasionally upgrade skills in order to changing job conditions. Specific skill-based competencies required to satisfactorily perform the function of the job include: operating equipment used in skilled trades, power and hand tools, etc.; adhering to safety practices, handling hazardous materials; and planning and managing projects.

Work with a wide diversity of individuals Interact with tenants with mental and physical disabilities and wide range on chemical addictions.

Specific ability-based competencies required to perform job functions to include: developing effective working relationships, displaying mechanical aptitude, complying with OSHA/TOSHA regulations and Sacramento Code requirements.

Education and/or Experience: High school diploma or general education degree (GED); Handyman Certification; or five year related experience and/or training; or equivalent combination of education and experience in plumbing, electrical training and sheet rock repairs. Have experience in working with Section 8 (SHRA) inspections.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of experience with Microsoft Office Suite of products. Knowledge of basic office equipment should include: Internet and email, and telephone.

Certificates, Licenses, Registrations: A current CA driver’s license and proof of auto insurance are required.

Other Skills and Abilities: Ability to work with individuals from diverse backgrounds. Ability to work independently and as part of a team. Aptitude to prepare clear and concise reports. This position requires the ability to communicate and comprehend oral and written information in English, think critically, analyze information and make reasonable decisions. Bi-lingual in Spanish is a plus.

Physical and Emotional Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.

While performing the duties of this job, the employee occasional lifting, carrying, pushing, and/or pulling, some climbing and balancing, frequent stooping, kneeling, crawling and crouching. Generally the job requires 15% sitting, 45% walking and 40% standing. Will be physically active for long periods. The Physical demands of the work are heavy. Exerting 51 to 100 pounds of force occasionally or 26 to 50 pounds of force frequently or 11 to 20 pounds of force constantly to move objects. Job demands you sit occasionally stand frequent, walking on level and uneven ground, lifting, and carrying heavy objects to complete job duties.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually noisy.

Acknowledgements: I have reviewed and understand the above job description and believe it to be accurate and complete. I also understand that the company retains the right to change this job description at any time. I also understand that this job description is not a contract for work.

I certify that I possess all of the “Essential Requirements” of the job outlined herein, except as noted here (If none, so state):

I certify that I am fully capable (with or without a reasonable accommodation) of performing all of the essential functions documented herein, and I do not have a physical or mental disability that would jeopardize the health and or safety of my co-workers.

• I do not require an accommodation in order to perform the essential functions of this job as indicated in this job description.
• I require an accommodation in order to perform the essential function of this job as indicated on this job description. The accommodation I require is: __________________________________________________________________

I certify that I am fully capable of completing all of the responsibilities documented herein and I do not have a physical or mental disability that would jeopardize the health and or safety of my co-workers.

I understand, and fully agree, that this job description does not constitute a written or implied contract for employment and that my employment relationship with the company is “at will,” for an unspecified duration, and may be terminated at any time by me or the company as specified by Section 2922 of the California Labor Code.

I understand that I am an exempt employee and therefore, may be required to work in excess of 40 hours per week without overtime compensation.

Employee’s Signature Date

Supervisor’s Signature Date

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Stockton, CA 95207: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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