Job description

Operations Specialist
Position Description

Reports to: Director of Operations

Job Purpose: Assist with overseeing franchise stores’ daily operations and various aspects of preparing for store openings including, but not limited to:

• Assist franchisees with establishing store utility and vendor accounts
• Communicate regularly with franchisees during the pre-opening process
• Instruct franchisees on ordering processes for all products
• Initiate new store smallwares order; inventory and stock once received
• Support manager(s) with staff recruiting
• Aid with logistics of organizing and conducting new staff orientation
• Assist with training of store staff in all positions
• Ensure store-established policies and procedures are followed
• Conduct store visits in-between openings; report findings to Regional Management
• Maintain up-to-date education on best restaurant practices
• Evaluate team processes and recommend improvements to increase efficiency
• Teach operators and management to:
• Be fully capable of working all BOH & FOH positions
• Have a working knowledge of the menu offerings
• Have a full understanding of the POS system
• Ensure that the store is maintaining proper Brand Standards

QUALIFICATIONS

• Previous Hospitality experience of 3 years
• Previous management experience of 1-2 years
• Strong analytical and time management skills
• Excellent communication skills, both written and verbal
• Access to vehicle for local travel
• Ability to travel during openings

PHYSICAL REQUIREMENTS

• Lift up to 30 pounds unassisted
• Able to stand for long periods of time

Job Type: Full-time

Pay: $36,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Work Location: One location

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