Job description

The Operations Specialist is responsible for overseeing the success of the daily flight schedule, ensure customer service needs are met, monitor student training progression, maintain customer retention, managing the aircraft to meet the pre-determined metrics (aircraft hours, instruction hours, student load, etc).

Duties and Responsibilities:

• Point of contact and scheduler for all customers and managing their flight training availability
• Tracking customer flight training progression
• Billing and invoicing customers
• Monitoring customer funds on account
• Completing daily and weekly reports
• Monitoring Day of flight operations
• Audit company’s scheduling system for correct customers session logs, billing, and training information
• Coordinate with maintenance to manage the predictability of aircraft usage and addressing aircraft discrepancies
• Coordinate with all departments and customers to ensure maximization of resource availability
• Maintaining daily housekeeping of facilities

Preferred Skills:

• Office 365
• Excellent verbal and written communication skills
• Ability to multi-task
• Work well under stressful situations

Coast Flight Training offers a comprehensive benefit package for full-time employees that includes paid holidays, vacation accrual, health insurance (medical, dental, vision, life) FSA and 401K.

Equal Opportunity Employer: Coast Flight Training & Management will provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

Salary: $13.00-$15.00 per hr/DOE

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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