Job description
Operations Manager
Manchester
As a Barclays Operations Manager, you’ll drive business performance through strong, visible leadership, across multiple products within an evolving, challenging regulated environment. You’ll oversee an open and transparent risk culture operates across the business, with Specialist Customer Care forming a critical part of the Barclays family, encompassing a diverse portfolio of products that support our Customers.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.
• Maintaining accountability of call centre effective performance, making sure that SLA’s and KPI’s are achieved
- Overseeing daily management of operations running costs and cost centre management, including allocation and use of financial discretions within the team
- Driving a continuous improvement culture in the Control Environment
- Supporting and resourcing your team effectively whilst working within budget
- Managing a Multiple Site infrastructure along with Hybrid working
- Influencing and execute strategy changes where appropriate working closely with Key Stakeholders
- Working together with colleagues, developing through effective coaching and feedback
• Previous leadership experience
- Understanding of governance frameworks and how they operate in a large financial organization
- Proven track record in delivery through people and driving business performance
- Demonstrates an understanding of change and acts as an implementer of change
• Experience of supporting customers through challenging circumstances
- Current Account and Loans product knowledge
- Change Management Skills
- Ability to be decisive, able to make timely, risk based and considered decisions via data
Where will you be working?
Based in our Manchester office, which is in the heart of the city centre. Offering a modern working environment, with restaurants, bars and gyms just a stone’s throw away from the office.
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