Job description
NQA in Acton, MA is seeking a Quality Specialist with ISO 9001 experience to work in the capacity of Certification Technical Officer. This position will continually drive NQA’s USA staff to be more knowledgeable of industry requirements and to improve internal/external processes while ensuring continued compliance to applicable accreditation and industry requirements. NQA, Inc. is a third party registrar and the premier provider of management support services to a broad range of industry sectors including Aerospace, Environmental, Medical Devices, Automotive and Telecommunications.
Role of the Department:
The functions of the Operations department is to:
- Ensure that assessment activities are planned and performed in a highly professional and technical manner and that customer expectations are exceeded.
- Process customers through the certification process.
Job Purpose:
- Proactive Client and NQA Agent/Office contact
- Aid in maintenance of various reports of status
- Create and maintain client information in our database, EQM
- Responsible for complex clerical assignments following established procedures
- Secures information from various sources in production of reports and listings
- Interacts with clients in a professional manner to provide assistance when needed
- Process customers through the certification process
- Maintain multisite audit sampling planners
Qualifications and Experience:
High school diploma or equivalent. 2-3 years related Customer Service / Program Management experience.
Knowledge of Microsoft Office and other computer programs
Excellent administrative, communications and client telephone contact skills arePhysical Requirements:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
EEO POLICY STATEMENT:
It is the policy of NTS to offer Equal Employment Opportunity to all individuals without regards to race, creed, ancestry, color, sex, gender identity, sexual orientation, marital status, age, national origin, physical disabilities, pregnancy, childbirth, and related medical conditions.
Equal Opportunity Employer M/F/D/V
recruitingteam@nts.com
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