Operations Assistant

We don’t just have a mission statement…we have a mission.

At Family Counseling Associates our commitment to optimal mental health and steadfast support isn’t just for our clients, it extends to every member of our team.

Family Counseling Associates realizes that the strength of our practice is our exceptional staff. We are currently looking for an Operations Assistant (Full Time) to support the providers and assist with office management. We are looking for someone who is friendly, builds great rapport with clients, is organized, can multi-task, and has experience in a medical/counseling setting. This is an on-site position at our Danvers, MA location.

Schedule: Monday – Friday 9:00 am – 5:30 pm

Compensation: $20.00 - $23.00 per hour

Requirements:

• High School Diploma
• Medical Office and/or Counseling Office Experience
• Strong computer and technology skills required
• Electronic Health Record (EHR) experience preferred
• Ability to multitask in a fast-paced environment

Advantages:

• Benefits: Health, Dental, and Vision
• 401k with employer contribution
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)

Beneficial Skills & Experience:

• Scheduling and Reception for Medical Providers
• Collects payments and past due balances for appointments
• Assists in billing and coding for Medical Providers
• Prior Authorizations and Pharmacy Requests
• ePrescribe set-up and maintenance
• Customer service, answering client calls and emails
• Process client session payments at Time of Service (TOS)

Other Duties:

• Run daily prep, reconciliation, and schedule reports
• Client benefit checks for medical appointments
• Set up and manage clients on EHR
• Live and daily reception
• Scanning and uploading documents, EOB’s; depositing checks
• Maintenance of the office which includes basic cleaning and organization
• Other tasks assigned by Regional Operations Director or Operations Manager

About Family Counseling Associates

Family Counseling Associates is a group of Psychologists / Psychotherapists / Medical Professionals located in Andover MA, Braintree MA, Burlington MA, Danvers MA, Exeter NH, and Bedford NH. We provide psychotherapy, psychological testing, and psychopharmacology services for children, adults, and families. We have a professional and innovative office culture that supports our counselors in building a thriving and profitable caseload. We support the clinician's work/life balance.

Family Counseling Associates is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership allows us to offer additional resources and operational support while maintaining our local identity and leadership.

Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA+ communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.