Job Title:

OnStar Emergency Advisor

Job Description

Job Description Summary
As a Concentrix Employee, the OnStar Emergency Advisor are the corner stone of the essential services offered to our members experiencing an emergency crisis across North America.

Title: OnStar Emergency Advisor

Location: Charlotte, North Carolina

Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world’s best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!

We are growing our team of Emergency Services. This is a great opportunity for you to build an Emergency Services career.

What will you do in this role?

As an Emergency Advisor on the Emergency Services Team at Concentrix, you will:

• Handle stressful and emotionally charged situations while maintaining a high level of customer service
• In high-stress situations, remains calm and can be assertive when necessary
• Can quickly and accurately summarize / paraphrase information that is heard
• Excellent interpersonal skills and ability to work collaboratively with all members of the team and ECC’s (Emergency Communications Centers)
• Type 35 WPM

Who You Are:

As an Emergency Services Advisor your empathy, integrity, knowledge, and unique compassionate style will bring value with every interaction. You also have:

Communication Skills

• Effective professional communication skills both verbal and written
• Avoids use of slang
• Effective conflict resolution and active listening
• Meet spelling, grammar and comprehension requirements demonstrated through pre-employment testing (CritiCall)
• Appropriate call handling etiquette

Adapts with Change

• Adaptable to change and is always looking for new learning experiences
• Has the capacity to learn quickly and grasp new concepts while demonstrating the ability to apply what has been learned

Problem Solving and Decision Making

• Is creative in problem resolution
• Demonstrates the ability to think “out of the box”
• Uses sound judgement when making decisions

Technical Skill

• Proficient use of computers including Microsoft Office Products
• Ability to manage multiple screens at once
• Ability to manage multiple telephone/chat/texting/Impaired hearing communication channels at once with ease and confidence
• Ability to type a minimum of 44-60 words per minute with high accuracy

Customer Focused

• Understands the importance and meaning of quality service
• Consistently demonstrates Best In Class service possible in accordance with OnStar goals/brands
• Establishes rapport while demonstrating care and compassion through call control in Emergency situations
• Displays empathy and concern on every call

Flexibility Required

• Willing to work a flexible work schedule including holidays/weekends (possibly rotating shift schedule including mornings/afternoon/evening start times)
• Shifts offered may include 4 days 10hr shifts, 5 days 8hrs shifts
• Must be able to commit to onboarding training schedule (i.e 8+ weeks)
• Possesses reliable transportation
• Role is considered an Essential Service which requires willingness to continue working safely during environmental/social disruptions (i.e. inclement weather disruptions, Pandemic)

Education

• High School diploma minimum
• College 911 Communications/Public Safety Diploma or Course an asset
• Police, Fire, Paramedic programs considered an asset
• Certification through International Academy of Emergency Dispatch (IAED) including Emergency Medical Dispatch (EMD)/Emergency Police Dispatch (EPD)/ Emergency Fire Dispatch (EFD) an asset
• CPR Certification an asset
• Emergency Service volunteer experience an asset

Languages

• Fluent in English both orally and in writing
• English or Spanish English bilingual (orally and written) a definite asset

Successful Candidates

• Must pass all phases of the interviewing process, type 35 WPM, Critical Assessment and all onboarding training requirements.
• Required to complete all ongoing training requirements for continuous education.

What’s in it for you?

• 
  A diverse, global organization full of intelligent, friendly people to bounce ideas off,
• learn from and grow with
• $27.10 hourly and overtime
• Health Care, Eye and Dental benefits after probationary period
• DCPP program with Company matching funds available after probationary period
• Paid IAED and CPR certification/re-certification and training

• Endless career opportunities and clear paths for career development
• Pay Rate of $27.10
• A competitive salary
• Inclusive perks and benefits
• Opportunity for monthly performance incentives
• Great cafeteria, Fitness center, Store on site, free parking on-site and transit accessible location, and Group discounts and perks ranging from electronics to travel.
• Home of the Panthers NFL, Hornets NBA, NASCAR Hall of Fame, Whitewater center and Carowinds

Together, let’s do something great!

If you find yourself smiling right now and this feels like the perfect next step in

your career, we want to hear from you! Apply today and find out why 290,000+ people

around the globe choose to call Concentrix home.

We are proudly one team, one company, ‘One Concentrix’ and we invite you to join us!

All qualified applicants will receive consideration for employment without regard to race,

color, religion, sex, sexual orientation, gender identity, national origin, disability, or

status as a protected veteran.

Learn more:

U.S.

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.

Location:

USA, Charlotte, NC

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.